Customer Service Administrator
London
Customer Service Administrator
£28,000 + Bonus
London (Hybrid)
My client is a premium beauty and wellness brand.
This business ticks every box for an employee; Founders who are dedicated to creating an incredibly supportive working environment, excellent career prospects and stunning high-quality products.
Due to rapid growth and expansion, the opportunity to recruit a Customer Service and Sales Administrator has arisen. The successful candidate will have 1-2 years' experience in a customer facing role in a health shop or pharmacy, with a background in health / beauty / skincare.
Responsibilities
Addressing Zendesk inquiries and resolving issues related to orders, including returns and damages.
Offering guidance on product-related, health, and beauty inquiries via email and sometimes by phone.
Inputting B2B orders into NetSuite for processing.
Managing Shopify administration tasks such as adding new products and configuring promotional offers.
Supporting the sales team as needed with line forms, Amazon admin and other.
Managing customer issues, complaints, and returns and deliveries.
Delivering exceptional customer service by offering nutritional and product advice via email.
Demonstrating a friendly demeanour, enthusiasm, and a genuine passion for health and beauty products.
Possessing excellent communication skills both over the phone and through email.
Requirements
Friendly, confident, and approachable phone manner
Good English communication
Excellent attention to detail
Well organised, able to multitask and work to deadlines.
Experience with MS Outlook, Word and Excel.
Experience with using Zendesk, Shopify and NetSuite would be advantage
An interest in wellness