Installation Co-ordinator (Admin)

Job Specifics

• Reference No: CD469
• Location: East Kilbride
• Hours: Full Time
• Salary: D.O.E
• Closing Date: Friday 25th September 2026
• Why you should apply for this role: Strong company reputation

Job Overview

Installation Co-ordinator/Admin required to support the operational administrative needs of the Depot by undertaking a full range of administrative duties and ensuring efficient administrative processes are maintained in accordance with Company procedures and any relevant work instructions.

Key Tasks

• Manage all installations from the point of booking through to completion using workflow pipeline reports.
• Ensure the Installation Planner is kept up to date with booked appointments and completed installations and reconcile the installation return.
• Complete installer packs ready for issue.
• Co-ordinate installers and allied trades as required to achieve Installation Planner targets
• Order and arrange delivery of materials from suppliers as required.
• Raise purchase orders & reconcile invoices.
• Prepare the banking of cash and cheque deposits, staged & final payments and input on JDE (computer system).
• Check that sat notes are correct and processed in a timely manner
• Ensure all manual and electronic systems (including JDE) records are kept up to date.
• Complete all stages of processing installers pay as follows: reconcile installations for correct installer’s pay, input and transfer installer’s pay to Head Office and provide installers with weekly pay summary sheets
• Administer fuel receipts and vehicle bonds
• Monitor and action the release of guarantee.
• Deal with customer enquiries as required including customer courtesy calls, responding to customer queries & issues, Head Office issues and I & S calls ensuring management & the relevant system is updated where appropriate
• To qualify customer appointments for service calls, complete the relevant paperwork and update the records/system as required.
• Prepare quotations for insurance & warranty work & administer the sundry sales system.
• Process handover sheets, including forms relating to health and safety.
• Process jobs for manufacture.
• Ensure debt jobs and any outstanding works are booked in a timely manner.
• Leasing with manufacturing and third parties to chase products that have been missed from the deliveries.

Employer Expectations Skills/Knowledge/Experience

• Educated to GCSE level C or above in Math’s and English
• Numerical aptitude
• Written and verbal communication skills
• IT literate inc. Word, Excel, Access and Power Point
• Previous general administration
• Experience in a customer service environment.