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Aspire Defence Services Ltd
Tidworth
Do you have a passion for delivering quality customer service? Are you a natural leader that has a talent for inspiring teams? As the Call Centre Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers. Your role will involve the adaptation and devel
Job Source: Aspire Defence Services LtdInteraction - York
Bristol
Customer Service Advisor £13 per hour Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance) Office-based in Bradley Stoke (BS32) We are currently recruiting for a number of Sales and Service Customer Service Advisors to work for the RAC. RAC is t
Job Source: Interaction - YorkViribus Animo Recruitment Ltd
Bury
Job Title : Call Centre Agent Location: Bury, United Kingdom (Office based) Working Hours: Monday to Friday, 9:00 AM to 6:00 PM Salary: £11.44 per hour (£23,700 basic annually) + Uncapped Commission About the Company: We are partnered with a dynamic and rapidly growing insurance company based in Bury, specialising in life insurance products. The
Job Source: Viribus Animo Recruitment LtdBack 2 Work Complete Training
Hull
Were recruiting for Customer Service Advisors to earn up to £24,928 Per annum. Customer Service Advisor benefits: Very healthy commission scheme- giving you the chance to set your own goals and earn Employee engagement events- check out our social media to look at how we immerse you into social events and activities. We want you to be part of our c
Job Source: Back 2 Work Complete TrainingCCR Recruitment Group
Romford
Call Monitoring Agent / Call Centre Location: Romford Salary: Up to £26,000 (plus excellent benefits package) Hours: Monday - Friday 40 hour working week Our client is a fast-growing specialist in their field - they are currently in search for a strong Quality Assurance Officer who can bring their skills to the team and grow within the company. You
Job Source: CCR Recruitment GroupBrook Street UK
Belfast
Brook Street Recruitment is recruiting a team leader on behalf of our call centre client Key Responsibilities Support and promote the delivery of a 'one team' approach by living and acting as a role model for the company vision and values Create a positive culture within your team that delivers positive customer outcomes through strong levels of
Job Source: Brook Street UKDuval Associates Ltd - Recruitment Specialist - UK
Manchester area, United Kingdom
Senior Call Centre Outbound Sales Manager - Manchester – Head of Sales Development – SaaS – Tech – Growth – This is a role for someone who is a high-performance sales professional. Someone who can manage large lead gen outbound b2b teams. 100% purely focussed on Sales, KPIs and sales performance of your team of 7 Sales Floor Managers, Kpis, Data,
Job Source: Duval Associates Ltd - Recruitment Specialist - UKBrook Street
Belfast
Brook Street Recruitment is recruiting a team leader on behalf of our call centre client Key Responsibilities Support and promote the delivery of a "one team" approach by living and acting as a role model for the company vision and values Create a positive culture within your team that delivers positive customer outcomes through strong levels of
Job Source: Brook StreetManchester
Call Centre Manager
Suits Me Limited
Office based, Manchester City Centre M3 2LF
£35,500 per year + opportunity to earn good bonus.
Benefits: 6 weeks paid holiday + bank holidays, performance bonus, company pension scheme. Exciting opportunities for career growth and advancement within the company.
Job Type: full-time, permanent
We are seeking an experienced and dynamic Call Centre Manager to join our team in Manchester City Centre. As a Call Centre Manager, you will be responsible for overseeing a team of inbound customer service representatives, ensuring the highest level of customer satisfaction while achieving company goals.
Key Responsibilities:
Manage the day-to-day operations of the call centre, including managing rotas, handling escalated customer calls, and ensuring smooth operations.
Manage, motivate and inspire team members to consistently meet and exceed performance targets and KPIs.
Lead the recruitment process for new team members, conducting interviews and selecting candidates who align with our company values and culture.
Conduct regular performance appraisals and provide constructive feedback to team members to support their professional development.
Handle disciplinary matters when necessary, ensuring fair and consistent enforcement of company policies and procedures.
Collaborate with other departments to streamline processes and improve overall efficiency and customer satisfaction.
Maintain a positive and inclusive work environment that fosters teamwork, creativity, and continuous improvement.
About you:
Proven experience in a call centre management role, preferably within a fast-paced environment.
Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals.
Excellent communication and interpersonal skills, with the ability to effectively interact with team members and customers at all levels.
Ability to handle escalated customer issues with empathy and professionalism, ensuring satisfactory resolution.
Solid understanding of call centre operations and best practices, including workforce management and performance metrics.
Experience in staff recruitment, training, and development.
Proficiency in Microsoft Office Suite and call centre software applications.
About Suits Me:
Suits Me is an ethical and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are an award-winning alternative banking solution with financial inclusion and equality of opportunity sitting at the heart of the business.
Suits Me operates within both B2B and B2C sectors in the UK and is currently working towards European expansion.
For our account holders, we offer an alternative to traditional bank accounts with a contactless Mastercard, a full range of features and cashback rewards. For businesses, Suits Me offers a payment solution providing the UK’s only specialised client portal allowing recruiters and employers to open accounts for their employees and candidates within minutes.
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your CV and cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Call Centre Manager jobs in Manchester
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