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Back 2 Work Complete Training
Hull
Were recruiting for Customer Service Advisors to earn up to £24,928 Per annum. Customer Service Advisor benefits: Very healthy commission scheme- giving you the chance to set your own goals and earn Employee engagement events- check out our social media to look at how we immerse you into social events and activities. We want you to be part of our c
Job Source: Back 2 Work Complete TrainingViribus Animo Recruitment Ltd
Bury
Job Title : Call Centre Agent Location: Bury, United Kingdom (Office based) Working Hours: Monday to Friday, 9:00 AM to 6:00 PM Salary: £11.44 per hour (£23,700 basic annually) + Uncapped Commission About the Company: We are partnered with a dynamic and rapidly growing insurance company based in Bury, specialising in life insurance products. The
Job Source: Viribus Animo Recruitment LtdLSH Auto - Mercedes Benz
stockport
We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40 Monday - Saturday (rota) Salary £24,232 Plus OTE Bonus Benefits: Colleague Referral Scheme (£500 - £1000) A range of Mercedes Benz training and leadership prog
Job Source: LSH Auto - Mercedes BenzInteraction - York
Bristol
Customer Service Advisor £13 per hour Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance) Office-based in Bradley Stoke (BS32) We are currently recruiting for a number of Sales and Service Customer Service Advisors to work for the RAC. RAC is t
Job Source: Interaction - YorkAspire Defence Services Ltd
Tidworth
Do you have a passion for delivering quality customer service? Are you a natural leader that has a talent for inspiring teams? As the Call Centre Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers. Your role will involve the adaptation and devel
Job Source: Aspire Defence Services LtdInteraction - York
bristol
Customer Service Advisor £13 per hour Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance) Office-based in Bradley Stoke (BS32) We are currently recruiting for a number of Sales and Service Customer Service Advisors to work for the RAC. RAC is t
Job Source: Interaction - YorkSuits Me Limited
Manchester
Call Centre Manager Suits Me Limited Office based, Manchester City Centre M3 2LF £35,500 per year + opportunity to earn good bonus. Benefits: 6 weeks paid holiday + bank holidays, performance bonus, company pension scheme. Exciting opportunities for career growth and advancement within the company. Job Type: full-time, permanent We are seeking an
Job Source: Suits Me LimitedBrook Street UK
Belfast
Brook Street Recruitment is recruiting a team leader on behalf of our call centre client Key Responsibilities Support and promote the delivery of a 'one team' approach by living and acting as a role model for the company vision and values Create a positive culture within your team that delivers positive customer outcomes through strong levels of
Job Source: Brook Street UKRomford
Call Monitoring Agent / Call Centre
Location: Romford
Salary: Up to £26,000 (plus excellent benefits package)
Hours: Monday - Friday 40 hour working week
Our client is a fast-growing specialist in their field - they are currently in search for a strong Quality Assurance Officer who can bring their skills to the team and grow within the company. You will check equipment to make sure it is calibrated and operating correctly, inspect storage areas to make sure conditions will maintain the quality of the materials and products, and sign off on every step of the process.
Daily Duties:
To achieve all individual and team KPIs while also ensuring full engagement with monthly 1-2-1 meetings and always looking for ways to progress
To complete a required amount of recording reviews thoroughly and in its entirety on a weekly/monthly basis, as per our internal targets.
To provide feedback and identify any training requirements to Head of Customer Contact, Call Centre Team Leaders, from the call listening on a weekly basis, whilst ensuring that any issues are identified.
To ensure our clients customers are treated in a fair and consistent manner.
To recognise and escalate any matters that need immediate attention whilst constructively communicate findings to interested parties throughout the business.
To maintain the QA scorecards in line with client’s requirements
To be able to respond to/resolve customer complaints while liaising with different areas of the business, following company policies and business processes.
To develop and upkeep the Process Change Control Log
To follow and understand all company procedures and policy’s, including understanding GDPR practices.
Skills Required:
Previous experience in a QA/Compliance role including experience with internal/external audits.
Previous experience in call listening and score recording.
Experience with compliant handling as well as being able to identify and analysis the root cause.
Previous knowledge and experience of ISO requirements, Data Protection and GDPR
Excellent communication skills both written and verbal.
Excellent attention to detail, administration, organisation, and ownership skills
Ability to consistently identify mistakes and liaise with the relevant department to identify and improve in areas where needed.
Strong analytical and problem-solving skills.
Call Monitoring Agent / Call Centre jobs in Romford
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