Centre Operations Assistant - Reading

If you're someone who takes real pride in creating a great first impression, keeps a cool head when things get busy, and genuinely enjoys working with people every day, this could be a great fit. Our client is a flexible workspace provider based in Reading, and they're looking for a Centre Operations Assistant to join their on-site team.

About our client

Our client operates a professional flexible workspace centre in Reading, providing office space, meeting rooms, and workspace solutions to a range of businesses. They take their service standards seriously and operate with a strong focus on compliance, safety, and customer experience.

The role

Reporting to the Centre Operations Manager, you'll be the face of the centre day to day. This is a varied, hands-on role that blends customer service with building operations, health and safety compliance, and some commercial responsibility. It's fully site-based, full-time, Monday to Friday.

What you'll be doing

Welcoming customers and visitors to the centre and delivering a consistently high standard of service

Conducting pre-event inspections of meeting rooms and show offices ahead of viewings and bookings

Managing health and safety compliance, including contractor oversight, iAuditor checks, incident reporting, and RIDDOR compliance

Supporting customer move-ins and building lasting relationships with existing customers to identify upselling opportunities

Ensuring all customer agreements and documentation are accurate and compliant with GDPR and AML requirements

Handling general administration and coordinating planned works with contractors

Skills and experience

Essential

Previous customer service experience in a face-to-face environment

Confident using Microsoft Office 365, including Word, Excel, and Outlook

Strong attention to detail and good organisational skills

Comfortable working independently and using your own initiative

Clear, confident communicator with a can-do attitude

Desirable

Familiarity with health and safety processes or compliance administration

Experience in a workspace, facilities, hospitality, or property environment

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