IT Technical Support Specialist

Job Number: 26-01017

Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Technical Support Specialist in Portsmouth, VA. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities

• Responsible for handling first level and escalated support of service requests involving workstations, printers, networks and vendor specific hardware and software.
• Support ticket management for various end user requests.
• Configure, monitor and maintain updated virus protection software. Install new software and upgrade software for Desktop Operating Systems.
• Manages accounts and password resets in Active Directory.
• Setup, install, deploy operating system and software patches to Desktop Computers and servers.
• Maintain documentation of new and existing infrastructure and services.
• Once systems are installed, test system and troubleshoot bugs to ensure proper connectivity and compatibility/integration with interconnected systems.
• Provides technical advice to department management on software and hardware capabilities, limitations, and cost.
• Experience with Windows Server Update Services (WSUS) patch management.
• Proficient PC desktop troubleshooting and mobile device knowledge (iOS, Android).
• Basic networking knowledge (TCP/IP, DNS, DHCP, Lan/Wan). Performs other duties as assigned.
• Individual assignments will be determined by supervisor based on current workload and department needs.

Required Qualifications

• Associates degree in Information Technology or a related field and 1 to 3 years of experience in IT with at least 1 year in maintaining an Active Directory environment.
• Experience with Windows Group Policy management. Experience with Microsoft Operating systems and Microsoft Office Products.
• Any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• Serves on-call and may have to provide after-hours troubleshooting and maintenance activities.

Preferred Qualifications

• Must be physically able to operate a variety of computers and peripheral equipment, scanners, copiers, telephones, etc.
• Must be able to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must have the ability to stoop, kneel, crouch, crawl, climb, and balance.
• Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.
• Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
• Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving instructions, assignments and/or directions from supervisors. Includes giving instructions, assignments and/or directions to subordinates.
• Language Ability: Requires the ability to read a variety of computer supplies magazines, reports, records, run sheets, invoices, purchase orders, etc.
• Requires the ability to prepare a variety of personnel memos, work schedules, forms, statements, bills, reports, checks, etc., using proper format.
• Intelligence: Requires the ability to apply rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
• Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, follow oral and written instructions.
• Must be able to communicate effectively and efficiently in a variety of technical or professional languages, including computer programming languages.
• Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide; and to determine percentages and decimals; to determine interest and discount.
• Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
• Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using computer equipment.
• Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc.
• Must have minimal levels of eye/hand/foot coordination.
• Color Discrimination: Does not require the ability to differentiate between colors and shades of color.
• Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions.
• Must be adaptable to performing under varied levels of stress.
• Physical Communication: Requires the ability to talk and/or hear: (talking: expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).
• Must be able to communicate via telephone.

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.