Information Technology Support Engineer

Location: Manchester

Work Patterns: On-site(flexible hours)

A well-established UK organisation is looking to hire a 1st / 2nd Line Support Engineer to join their internal IT team based in Manchester.

They are big with progression & development opportunities and are looking for a candidate who is keen to get stuck in and grow within a close-knit team.

Key Responsibilities

• Provide 1st/2nd line support for day-to-day IT issues (desktop, hardware, software, user access).
• Escalate and assist with 2nd line issues involving networks, servers, and core systems.
• Support users both remotely and on-site (when required).
• Troubleshoot Windows OS, Office 365, printers, and general desktop environments.
• Log, track, and resolve tickets using a service desk system.
• Work closely with senior IT staff on more complex incidents and projects.
• Maintain excellent customer service and communication with non-technical users.

Requirements

• Previous experience in 1st / 2nd line IT support (internal IT or MSP background).
• Proficient across O365, Active Directory & Networking.
• Strong troubleshooting and problem-solving skills.
• Confident communicator with a customer-focused mindset.
• Willingness to learn and develop technical skills.
• Culture fit and attitude are key hiring factors.

The organisation offers a friendly, supportive, and people-first culture with a long-tenured team. Employees are trusted, supported, and encouraged to grow.

Benefits include:

• Pet-friendly office environment.
• Employee ownership scheme with profit share.
• Subsidised meals.
• Flexible working and a social, inclusive atmosphere.