Technical Support Specialist

Technical Support Specialist

Location: Leeds (On-site)

Hours: Monday to Thursday, 8:30am - 5:30pm | Friday, 8:30am - 4:30pm

Salary: 30-33k Exp depending + Performance Bonus Scheme

Job Type: Full-Time/ Permanent

We are recruiting on behalf of a successful UK organisation operating within the specialist hardware, automation, access control and security products sector. Supplying trade professionals and commercial customers across the UK, the business has built a strong reputation for reliability, technical expertise and outstanding customer service.

Due to continued growth, we are seeking an experienced Technical Support Specialist to provide expert technical assistance to customers, installers and colleagues. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, delivering exceptional customer service and working with innovative products.

The Role

As a Technical Support Specialist, you will become a key point of contact for technical enquiries, helping customers and installers diagnose issues, configure products and achieve successful installations. You will provide support via telephone, email and face-to-face interactions while developing strong relationships with customers and ensuring a high level of satisfaction.

Key Responsibilities

Act as the primary contact for technical queries from installers, end users and internal colleagues.

Provide remote support for product setup, configuration and commissioning.

Diagnose and resolve technical issues through effective fault-finding and troubleshooting.

Deliver pre- and post-installation technical guidance and advice.

Assist customers with wiring diagrams, installation requirements and best practices.

Develop expert knowledge across a wide range of products and solutions.

Provide outstanding customer service with a focus on first-time resolution.

Build and maintain strong relationships with regular customers.

Manage the faulty returns process and liaise with manufacturers where required.

Test and assess suspected faulty equipment.

Offer on-site technical support when required, including assistance with wiring and commissioning activities.

About You

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