MainPurposeofJobOperationsManager
ToleadandmanagetheHousingManagementandIncomeRecoveryService,ensuringtheeffectivemanagementoftemporaryaccommodation,maximisationofrentalincome,deliveryofexcellentcustomerservicesandcompliancewithstatutoryduties,Councilpoliciesandcorporateobjectives.TosupporttheHeadofTemporaryAccommodation&PrivateRentedSectorindeliveringstrategicandoperationalpriorities,drivingserviceimprovements,achievingvalueformoneyandensuringpositiveoutcomesforhouseholdsintemporaryaccommodation.
MainResponsibilities/Accountabilities/KRAOperationsManager
ThejobholderwillbeexpectedtocompletethefollowingresponsibilitieseffectivelyinordertodeliverthekeyobjectivesoftheCouncil:
LeadandmanagetheHousingManagementandIncomeRecoveryService,ensuringtheeffectivedeliveryofoperationalandstrategicobjectives.
Ensurethetemporaryaccommodationportfolioismanagedeffectivelyandinaccordancewithstatutoryrequirements,Councilpoliciesandbestpractice.
Leadonrentalincomecollection,arrearsreductionandincomemaximisationactivities,ensuringhighcollectionratesandminimisingfinancialrisktotheCouncil.
Monitorandmanagecontracts,accommodationprovidersandcommissionedservices,ensuringcompliance,valueformoneyandhigh-qualityservicedelivery.
Developandmaintaineffectivepartnershipswithinternalandexternalstakeholderstosupportthepreventionandreliefofhomelessness.
Ensuretheeffectiveallocationandmanagementoftemporaryaccommodation,makingbestuseofavailableresourcesandsupportingvulnerablehouseholds.
Leadonperformancemanagement,serviceimprovementandqualityassuranceactivitiestoachieveyear-on-yearimprovementsinservicedeliveryandoutcomes.
Managecomplexcases,complaints,Memberenquiries,Ombudsmaninvestigations,legalchallengesandjudicialreviewmattersasrequired.
Lead,motivate,developandsupportstaffthrougheffectivesupervision,performancemanagement,recruitmentandtraining.
Contributetopolicydevelopment,budgetmanagement,procurementactivitiesandorganisationalchangeprogrammes.
Ensureeffectiveuseofmanagementinformation,performancedataandITsystemstosupportservicedelivery,reportinganddecisionmaking.
Promoteequality,diversityandinclusionandensureservicesaredeliveredinafair,accessibleandcustomer-focusedmanner.
DeputisefortheHeadofTemporaryAccommodation&PrivateRentedSectorandorotherHeadsofServicewithinHousingOptions&Homelessness,andprovideleadershipandmanagementcoveracrossthewiderserviceasrequired.
JobActivitiesOperationsManager
UndertakethegeneralworkassociatedwiththemanagementofHousingManagementandIncomeRecoveryfunctionsand,inparticular:
Managetheday-to-dayoperationoftheHousingManagementandIncomeRecoveryService,ensuringserviceobjectives,performancetargetsandstatutoryresponsibilitiesareachieved.
Overseetheallocation,managementandmonitoringoftemporaryaccommodation,ensuringaccommodationisusedeffectivelyandefficiently.
Leadonrentalincomecollectionandarrearsmanagement,ensuringappropriaterecoveryactionistakenandCouncilpoliciesandproceduresarefollowed.
Managerelationshipswithlandlords,accommodationproviders,contractorsandpartneragenciestoensuretheeffectivedeliveryofservices.
Overseecontractsandcommissionedservices,ensuringcompliancewithlegislation,procurementrequirements,financialregulationsandcontractualobligations.
Managecomplexcustomercases,complaintsandlegalproceedings,liaisingwithLegalServicesandotherstakeholderswhererequired.
Analyseserviceperformance,financialandoperationaldata,preparingreports,recommendationsandbusinesscasestosupportdecisionmaking.
Ensureappropriatesystemsareinplacetocapture,maintainandreportperformanceinformationandstatutoryreturns.
Delivertraining,guidanceandbriefingstostaffandstakeholdersonlegislative,policyandproceduralchanges.
Participateinserviceimprovementprojectsandsupporttheimplementationofnewsystems,processesandwaysofworking.
Attendmeetings,panels,reviewsandpartnershipforumsasrequiredandrepresenttheservicebothinternallyandexternally.
DeputisefortheHeadofTemporaryAccommodation&PrivateRentedSectorasrequired,providingstrategicandoperationalleadershipacrosstheservice.
Undertakesuchotherdutiesandresponsibilitiesasmayreasonablyberequired,commensuratewiththegradeandresponsibilitiesofthepost.
TPBN1_UKTJ
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