Operations Manager

Job Summary

Responsible for overseeing the operational performance of multiple Quick Service Restaurant (QSR) outlets, ensuring strong sales, profitability, food safety, customer service, and consistent brand standards.

Key Responsibilities

• Oversee day-to-day operations and performance of assigned restaurants.
• Ensure high standards of Quality, Service and Cleanliness (QSC).
• Monitor sales, labour cost, food cost, waste, inventory and profitability.
• Support Restaurant Managers in achieving operational and financial targets.
• Conduct regular restaurant visits, audits and performance reviews.
• Ensure compliance with food safety, hygiene, HACCP and health & safety requirements.
• Improve speed of service, customer satisfaction and overall guest experience.
• Coach, train and develop Restaurant Managers and their teams.
• Ensure effective staffing, scheduling, stock control and equipment maintenance.
• Implement promotions, new product launches and company operational initiatives.
• Identify underperforming restaurants and implement improvement action plans.

Key KPIs

• Sales growth
• Restaurant profitability
• Food & labour cost
• Waste and inventory variance
• Speed of service
• Customer satisfaction
• QSC/audit scores
• Food safety compliance
• Staff turnover and training

Skills & Experience

• Strong QSR/restaurant operations and multi-site management experience.
• Strong leadership, coaching and people-management skills.
• Good understanding of restaurant P&L, budgeting and cost control.
• Strong knowledge of food safety and operational standards.
• Ability to analyse KPIs and develop effective action plans.
• Excellent communication, organisation and problem-solving skills.
• Previous experience as an Operations Manager, Area Manager, Multi-Unit Manager or experienced Restaurant Manager preferred.

Overall Objective

Drive profitable growth by delivering excellent restaurant operations, strong people performance, high food safety standards and an outstanding customer experience.