Network Support Engineer

Hybrid (2 days remote, 3 days in the office/at client sites)Permanent, full timeWe are a boutique MSP in the City of London looking for an enthusiastic and highly motivated Network Engineer to perform systems maintenance for all our clients, and to act as 3rd line escalation point.The ideal candidate will have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service, and a genuine interest in quickly upskilling. This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy.The RoleWe are looking for an enthusiastic and highly motivated Network Engineer with excellent customer service skills, a proactive attitude, and a strong interest to continue developing in this field. Working closely with our Technical Director, the successful candidate will perform systems maintenance for all our clients: therefore, an interest to learn rapidly is essential, and previous experience in an MSP is highly desirable. The role also includes acting as an escalation point for 3rd Line Support tickets from our Service Desk.Systems Maintenance (40%)Identification of improvements to networking systems and infrastructureComprehensive monitoring of production networks and infrastructureHardware and firmware upgrades to networking infrastructureWriting and implementing RFC’sProvision of support and training to team membersCreation and maintenance of detailed documentation3rd Line Support (40%)Troubleshooting and resolution of complex networking incidents and escalationsMonitoring and fixing of networking alertsRoot cause analysis and reporting of network trendsMajor incident resolutionService requests \ BAU firewall configuration \ network switch configurationOn call support (escalations only, as part of rota)Project Work (20%)Delivery of small projectsDatacentre and client site deploymentsSubmitting and executing detailed change requestsAbout youExcellent verbal and written communication skillsAbility to learn new systems and technologiesAbility to take in and retain informationA methodical and analytical approach to problem solvingHighly organisedResourcefulDynamic self-sufficient individual who works well in team environment and on their ownCalm and approachable attitude with ability to take ownership of issues and see them throughAbility to understand and respond to changing business prioritiesTechnical ExperienceExperience of creating quality support documentationExpert knowledge and understanding of support best practicesPrevious MSP experience (highly regarded)Desirable QualificationsCCNPFortiGate NSE4+Desirable Technical SkillsIntermediate – Understanding Networking IPv4 / DHCP / DNS / SwitchesIntermediate – Understanding Enterprise Firewall technologiesIntermediate – Understanding Enterprise Network Management and MonitoringIntermediate – Understanding of packet capture technologies and toolsThe CompanySensical Services Ltd is a small, award-winning and fast-growing IT consultancy and managed services provider based in the City of London. Our customers are small and medium sized organisations (SMEs) in financial services, utilities and other sectors who value expert advice, systems reliability and high-quality support that is a cut above the average. We are a friendly, close-knit, and supportive team of experts with a can-do attitude and a passion for what we do. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. We also recognise the importance of helping our team to balance the responsibilities of their work and private lives.Annual bonusPension scheme (up to 4% match)Additional day off on your birthdayTraining and relevant ongoing certificationVitality Private Health Insurance including Dental, Optical, and Mental HealthDiscount Scheme with PerkboxEnhanced Sick PayEmployee Assistance Program with Health Assured

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