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Customer Insight Manager

Birmingham

CUSTOMER INSIGHT MANAGER

BIRMINGHAM

£50,000-£55,000 +BONUS +BENEFITS

THE COMPANY

A global retail bank is seeking a Customer Insight Manager to work in the analytics team and provide actionable insights. The role sits the customer insight team and focuses on customer analytics, you will manage a team of 1 with opportunities to take on a larger team in the future. This is a great opportunity for someone to get upskilled in Python as you will be using this for segmentations, LVM projects but don't need prior experience in this tool.

THE ROLE

As a Customer Insight Manager, some of your main responsibilities will be:

Analyse overall product performance and suggest ways of improvement

Looking at changing finances to target customer better

Be hands on with customer segmentations and predicting customer churn

Communicate with board-level stakeholders and take ownership of projects

Manage 1 data analyst whilst remaining hands on with the data analysis

YOUR SKILLS AND EXPERIENCE

A successful Customer Insight Manager will have:

Commercial experience working in the finance sector will be hugely advantageous.

Management experience is also ideal.

Experience working in the commercial environment with SQL and Tableau is a must.

Experience working with Python is ideal but not required.

Educated to a degree level or above in a STEM subject.

THE BENEFITS

A salary of £50,000-£55,000.

Comprehensive bonus and benefits package.

A great work environment.

WFH 3 days a week

HOW TO APPLY

Please register your interest by sending your CV to Lydia via the apply link on this page.

Apply

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Customer Insight Manager jobs in Birmingham

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