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membershipbespoke
United Kingdom
Job Title: Customer Service Manager Contract: Part-time (25-30 hours per week, ideally across Mon-Fri) or Full Time (37.5 hours per week) Working Model: Working from home (UK) with co-working twice a month (Warwickshire) and quarterly team meetings Salary: £24,000 - £28,000 pro rata Start Date: Asap Duration: 12 months FTC (with plans to convert to
Job Source: membershipbespokeViking
Leicester
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (
Job Source: VikingMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently recruiting for a Service Administrator working for a business based in Enderby. You must have enthusiasm, excellent communications skills and telephone manner, plus the ability to work under pressure in a busy office environment, also a keen awareness of the importance of excellent customer Service. Good
Job Source: Macildowie Recruitment and RetentionMacildowie Recruitment and Retention
Hinckley
THE OPPORTUNITY: Macildowie have a fantastic opportunity for a Customer Service Credit Controller role based in Hinckley. Are you a dynamic team player with excellent communication skills and a keen eye for detail? If so, we have the perfect position for your talented skillset.As a Customer Service Credit Controller, you'll be at the forefront o
Job Source: Macildowie Recruitment and RetentionWarwickshire CC Contract
Nuneaton
Are you looking for a new opportunity to develop a career in Local Government? We have an opening for an Business Centre Support Officer to join our client, a West Midlands based Local Authority.Job Title: Customer Service ExecutivePay rate: £12.18phDuration: Temporary ongoing (could become permanent for the right candidate)Company: Warwickshire Co
Job Source: Warwickshire CC ContractJames Recruitment
Nuneaton
Part time - Pro rata - Hours are 6am - 1230pm or 1230pm - 530pm £23,000 pro rata Nuneaton Our client a leading UK waste management company based in Nuneaton are currently seeking a Customer Service Operator to join this fast paced business you will be responsible for providing assistance to our clients customers and drivers. You will need to fulfil
Job Source: James RecruitmentIPS Group
Leicester
I doubt you will find a Customer Service/Sales Advisor role offering this high of a salary, as well as a supportive working environment, warm calling, a good work/life balance, and competitive benefits, anywhere in the UK. This is a fantastic opportunity to work as a Customer Service/Sales Advisor for one of my highly regarded clients in Leicest
Job Source: IPS GroupBRELLIS RECRUITMENT LIMITED
Nuneaton
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor. Relationships mean everything to the client, and this one is particularly special. You’ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against busi
Job Source: BRELLIS RECRUITMENT LIMITEDUnited Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Manager working for a business based in Leicestershire. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements. This is a permanent full time position. THE ROLE & YOUR RESPONSIBILITIES: Managing one of the Customer Service Centre teams, providing them with positive support, advice and encouragement in their development, providing cover in the absence of the other Team Leader. Allocating in-bound workloads and developing specific programmes of activity, such as outbound calling and emailing to customer service advisors to meet the needs of training providers and of the membership recruitment, renewal and engagement programmes, assisting the team with its daily workload as demand occurs. Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager - Customer Service Centre, with recommendations for change or development where appropriate. Working with the IT and Digital teams to scope and test developments to related systems, resolving any issues and reporting to the Manager - Customer Service Centre as appropriate. Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development. Ensuring that their team provides a first-class customer service experience to members, training providers and delegates. Defining and developing processes and procedures relating to training providers and membership within ISO standards, as required. Contributing to projects as required and identifying improvements to Customer Service Centre processes. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Experience of managing a team and/or project Experience of supervising and motivating others evaluating work performance and providing feedback and guidance Experience of communicating complex concepts via telephone, face-to face and in writing Experience of presenting to large and small audiences using PowerPoint or other presentation tools Experience of successfully delivering to identified targets with minimum supervision Experience of communicating with people at all levels in business Experience of working without direct supervision inside and outside of the normal office environment Experience of using multi-relational databases Experience of coaching and people development Experience in complaint handling and management
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Customer Service Manager jobs in United Kingdom
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