Assistant Manager

Assistant Manager

Join one of the world's most recognisable premium burger brands, with a presence in over 20 countries and a reputation for delivering exceptional food, outstanding hospitality, and unforgettable guest experiences. Having built a loyal following across the globe and become a household name in the US, this is an exciting opportunity to be part of a business that continues to grow internationally.

We're looking for an enthusiastic and driven Assistant Manager to help lead a fast-paced, high-energy restaurant environment. If you're passionate about developing people, delivering exceptional customer service, and driving operational excellence, this is a fantastic opportunity to grow your career with a globally respected brand.

Key Responsibilities

• Support the overall daily operation of the business, ensuring smooth and efficient service throughout every shift.
• Lead, motivate, and coach team members to create a positive, collaborative, and high-performing workplace.
• Assist with recruitment, onboarding, training, and ongoing development of employees to help them reach their full potential.
• Ensure excellent customer service is consistently delivered while resolving any issues professionally and efficiently.
• Monitor health and safety, food hygiene, and cleanliness standards to ensure full compliance at all times.
• Oversee stock management, inventory control, ordering, and receiving of deliveries to support business operations.
• Help manage labour costs, productivity, and operational performance while contributing to financial targets.
• Maintain equipment and facilities, ensuring they are safe, clean, and operating effectively.
• Step in to lead shifts, make operational decisions, and support the wider management team whenever required.

Requirements

• Previous experience in a leadership, supervisory, or management role within hospitality, retail, or a fast-paced customer service environment.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Confident problem-solver with the ability to make decisions under pressure.
• Passionate about delivering outstanding customer experiences.
• Self-motivated, organised, and able to prioritise multiple tasks effectively.
• Food Safety Level 2 certification (or willingness to obtain).
• Right to work in the UK.

What We're Looking For

The ideal candidate is a hands-on leader who thrives in a fast-paced environment and enjoys supporting both their team and customers. They will have a positive attitude, strong organisational skills, and a commitment to driving operational excellence while helping create an engaging and welcoming workplace culture.