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Morgan Sindall Property Services
Leeds
Fixed Term for 6 Months (Maternity Cover), Full Time - 40 hours per week We have an exciting opportunity for a Customer Service Advisor to join us at our hub in Leeds. About the Roles As a Customer Service Advisor joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors to s
Job Source: Morgan Sindall Property ServicesPOSTIFY LIMITED
Leeds
Customer Service Advisor - Collection Agent Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent .The salary offered for this role is £22,337.Performance bonus potential of up to £3000 per annum.Full-time, permanentBased in LS14 (Hybrid working
Job Source: POSTIFY LIMITEDLantern
Leeds, England, United Kingdom
***We are a rapidly growing business, with a national presence, and want you to join us in our new site in heart of Leeds City Centre, off Albion street, where you will find a range of amenities and public transport links*** What’s in it for you? *Competitive salary - £23,400 (up to £29,250 including up to a 25% bonus) *Leeds City Centre *Great lo
Job Source: LanternKey Appointments
Leeds
Job role: Customer Service Advisor Location: Leeds City Centre Salary: £24,000 - £27,000 based on experience, plus performance-related bonus and benefits Job Type: Full-time or Part-time Hours: 37.5-hour week for full-time positions, Monday to Friday. Holiday Entitlement: 20 days holiday plus bank holidays (increasing with service, pro-rated
Job Source: Key AppointmentsHuntswood
Leeds
Huntswood is looking for Customer Service Advisors with excellent customer service experience to join an exciting project for a leading telecoms provider. If you have call handling experience, a passion for providing excellent customer service, a flair for sales and are looking for a new challenge, then we have a great role for you. As the first po
Job Source: HuntswoodBayfields Opticians and Audiologists
Esholt, England, United Kingdom
Client Communications Advisor Apperley Bridge, Esholt, BD17 7RH £22,600.50 per annum We are looking for an enthusiastic Client Communications Advisor to join our growing team. This role is Monday to Saturday (Tuesday's off), 9am – 5pm (37.5 hours per week.). We will also provide a wide range of benefits, including: Salary £22,600.50 per annum. 4
Job Source: Bayfields Opticians and AudiologistsThe Curve Group
Hebden Bridge, England, United Kingdom
Service Contracts Advisor Salary up to £24K Full-time Hours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half) On-site (near Hebden Bridge) Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services
Job Source: The Curve GroupAmplifi Capital
Leeds, England, United Kingdom
About Us: One third of the UK working age population are unable to access affordable credit. We at Amplifi want to rectify this issue. We aim to improve the nation's financial health, using our state-of-the-art FinTech ecosystem, allowing ethical lending via credit unions accessible to everyone in the UK. Amplifi Capital are one of the top 5 lend
Job Source: Amplifi CapitalLeeds
Job Title: Customer Service Advisor
Salary: £11.44ph
Morley, Leeds (Hybrid)
Temporary - ongoing
Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.
Interviews will be held on Monday 15th April for a start date of Monday 22nd April 2024.
The role / Main duties and responsibilities
Respond directly to customers and client enquiries on an inbound/outbound basis either through telephone or email with a resolution within productivity and handling time targets
Inform customers and clients of the outcome of their enquiries by working with other areas of the business such as Link to Operations, Contractor Team, Parcelshop Operation and International partners so that you have the required information to make a decision
Make decisions that exceed customers expectations having reviewed enquiry investigation information so that the customer gets the best outcome
Handling client and customer calls/enquiries and contacts in line with our Customer Experience standards (CSAT) providing excellent customer service ensuring our Contact Quality standards are maintained
Meet output and productivity targets relating to the above on a daily and weekly basis
Maintain customer satisfaction ratings based on criteria set forth by the company
Update and maintain the CRM and in-house tracking systems after each customer/client interaction
Contribute to and achieve individual and team targets relating to contact quality, productivity and other KPI's
Experience sought / Personal Qualities desired
Must be available to work some holidays and weekends
Fluent in written and verbal English language
Strong Computer literacy skills
Experience of working in an outbound contact centre is desirable
Experience of maintaining multiple systems at once
Able to work to individual and team targets
Understanding of CSAT and Quality within a contact centre environment
Working knowledge of CRM is desirable
Excellent verbal communication skills
Strong problem-solving abilities
Closing date: 18.04.2024
To Apply please follow the application process for the site this job is advertised on or email your CV to By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Customer Service Advisor jobs in Leeds
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