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Key Appointments
Leeds
Job role: Customer Service Advisor Location: Leeds City Centre Salary: £24,000 - £27,000 based on experience, plus performance-related bonus and benefits Job Type: Full-time or Part-time Hours: 37.5-hour week for full-time positions, Monday to Friday. Holiday Entitlement: 20 days holiday plus bank holidays (increasing with service, pro-rated
Job Source: Key AppointmentsLantern
Leeds, England, United Kingdom
***We are a rapidly growing business, with a national presence, and want you to join us in our new site in heart of Leeds City Centre, off Albion street, where you will find a range of amenities and public transport links*** What’s in it for you? *Competitive salary - £23,400 (up to £29,250 including up to a 25% bonus) *Leeds City Centre *Great lo
Job Source: LanternMorgan Sindall Property Services
Leeds
Fixed Term for 6 Months (Maternity Cover), Full Time - 40 hours per week We have an exciting opportunity for a Customer Service Advisor to join us at our hub in Leeds. About the Roles As a Customer Service Advisor joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors to s
Job Source: Morgan Sindall Property ServicesHuntswood
Leeds
Huntswood is looking for Customer Service Advisors with excellent customer service experience to join an exciting project for a leading telecoms provider. If you have call handling experience, a passion for providing excellent customer service, a flair for sales and are looking for a new challenge, then we have a great role for you. As the first po
Job Source: HuntswoodBayfields Opticians and Audiologists
Esholt, England, United Kingdom
Client Communications Advisor Apperley Bridge, Esholt, BD17 7RH £22,600.50 per annum We are looking for an enthusiastic Client Communications Advisor to join our growing team. This role is Monday to Saturday (Tuesday's off), 9am – 5pm (37.5 hours per week.). We will also provide a wide range of benefits, including: Salary £22,600.50 per annum. 4
Job Source: Bayfields Opticians and AudiologistsThe Curve Group
Hebden Bridge, England, United Kingdom
Service Contracts Advisor Salary up to £24K Full-time Hours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half) On-site (near Hebden Bridge) Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services
Job Source: The Curve GroupAmplifi Capital
Leeds, England, United Kingdom
About Us: One third of the UK working age population are unable to access affordable credit. We at Amplifi want to rectify this issue. We aim to improve the nation's financial health, using our state-of-the-art FinTech ecosystem, allowing ethical lending via credit unions accessible to everyone in the UK. Amplifi Capital are one of the top 5 lend
Job Source: Amplifi CapitalRight Now Recruitment
Wetherby
Are you currently looking for a varied and fast paced role within Customer Service/ Key account management? Would you be excited by the prospect of working for an ambitious and innovative, International Organisation? Our client based near Wetherby are looking to hire a proactive Customer focused individual to join their growing Customer Service tea
Job Source: Right Now RecruitmentLeeds
Customer Service Advisor - Collection Agent Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent .The salary offered for this role is £22,337.Performance bonus potential of up to £3000 per annum.Full-time, permanentBased in LS14 (Hybrid working after probationary period possible) The Company:
We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Summary of the role
The Collector is responsible for providing telephone-based Consumer Collections Services for defined clients/projects. The Collector undertakes assigned telephone-based collections work based on direct customer interaction and real-time account administration via an automated dialer system and bespoke collections database. Effective negotiation and fact-finding together with an understanding of customer affordability and Treating Customer Fairly (TCF) awareness to meet company objectives is a requirement. What’s In It for You?
• Full-time contract• Annual leave amounts: 25 days + 8 bank holidays• Annual salary: £22,337• Bonus scheme (up to £3k per annum based on performance)• Paid training• Service Awards• Friendly work environment• Eye-test vouchers• Workplace pension scheme• Health Assured Employee Assistance Programme• Free on-site parking Duties and Responsibilities:
• The Collector will aim for optimum recovery of outstanding client debt through first-time resolution and awareness of individual customer circumstances whilst meeting or exceeding quality assurance and collection KPIs and targets.• The main task is to provide experience, knowledge and skills to deliver consumer collection services to assigned employer’s clients.• Responsible for maintaining appropriate and comprehensive records of all customer and debt management discussions on the relevant collections database in line with current procedures.• Responsible for resolving issues/disputes raised by customers promptly and escalating sensitive data to the line manager.• Responsible for handling inbound and outbound calls either manually or via the automated Dialler system.• Responsible for processing data concerning account management, which implies negotiation, understanding, decision-making, analysis and good communication skills.• Actively participate in all aspects of training and be accountable for their personal development and objectives.• Ensure that all company policies and processes on collection and quality are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Additional responsibilities may be added as the needs of the business change and expand. Qualification and experience: To qualify for this role you must: • Be an excellent negotiator, with a confident telephone manner• Have one year of collections experience, in a financial institution or related environment.• Be prepared to work flexible shifts, including a minimum of two late shifts per week during the operational hours of 8am -8pm• Have previous experience of working in a high-volume environment.• Be able to demonstrate competence in using Microsoft Office and collections management systems.• Have previous experience from working in a performance-driven environment• Be able to analyse results and make decisions based on facts and figures.• Have good interpersonal skills (both written and oral)• Take ownership for quality, competence, and results. Desirable skills: • Have excellent communication skills• Have a positive and friendly attitude towards customers and colleagues• Be receptive to feedback and change• Ability to work well under pressure.• Provide attention to detail.• Be service-orientated.• Be proactive.• Be highly flexible and welcome change/improvements. Working Hours: Employee needs to be flexible during the operational hours of 8am - 8pm, Monday - Friday (37 hours per week.) Shifts will include two late shifts per week.To apply for this exciting opportunity within our friendly team please send us your C.V. now.
Customer Service Advisor jobs in Leeds
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