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WeDo
brentford, england, United Kingdom
Global Service Desk Manager | Environmental Services | £60,000 - £70,000 | Hybrid | Brentford WeDo has recently partnered with a global Environmental Services organisation who are currently in the market for a Global Service Desk Manager to come on board. The business is currently going through a large scale global digital transformation and this
Job Source: WeDoHireTalent - Diversity Staffing & Recruiting Firm
London, England, United Kingdom
Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for a confidential luxury skincare brand undergoing a signific
Job Source: HireTalent - Diversity Staffing & Recruiting FirmBell Integration - Driving Digital Transformation
united kingdom
Overview The Service Desk Technician is responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. Shifts available are: Monday-Friday 12pm-9pm Monday-Friday 5pm-2am This is a fully remote
Job Source: Bell Integration - Driving Digital TransformationTeya
London, England, United Kingdom
About Teya Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 1,000 employees in 15+ c
Job Source: TeyaTaylor Rose MW
London
Taylor Rose MW is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career. Service Desk Analysts provide a comprehensive first
Job Source: Taylor Rose MWWavex Technology Ltd
London, England, United Kingdom
About Wavex Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. About the role You will be responsible for d
Job Source: Wavex Technology LtdNorthreach
Leatherhead, England, United Kingdom
Are you ready to elevate your career in the vibrant world of Financial Services? Our client, a leading organization in the sector, is eagerly seeking a talented 2nd Line Service Desk Technician to join their innovative team at their Surrey office on a permanent basis. As a key player in this dynamic team, you'll be at the forefront of delivering e
Job Source: NorthreachHarrington Starr
London Area, United Kingdom
Service Desk Analyst – City of London –- £50,000 base + Overtime & Bonus We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support function. You will act as the first point of contact for employees who are
Job Source: Harrington StarrLondon, England, United Kingdom
Key responsibilities: Direct line management for a team of Service desk analysts, providing feedback through 121s and formal reviews
Draft the Service desk strategy to drive the shifting of incidents and requests to more efficient and faster resolution processes and design a flexible and robust service
Develop, gain agreement to, own and maintain the Incident, Critical/Major Incident and Service Request processes (ITIL) and procedures, ensuring procedures are followed, including reviews and problem analysis
Management of Incident escalations Own the knowledge base tool and develop IT Services policies and procedures for its effective use, including review and compliance
Monitor the performance of the Service Desk through the review of existing SLAs and KPI's and report against them monthly, as required by senior management Manage the onboarding of Starters / Movers / Leavers Laptop builds
Management of the Service Desk Tool (TopDesk)
Provide technical support for the team Owner of the Security questionnaires/ surveys from company customers Provide communications between the Technology and customers during incidents, planned outages and upgrades, using an array of channels and mediums
Requirements
Communication: you should communicate clearly and concisely, both orally and in writing and you understand that for good communication you must know how to listen actively and extract the necessary information-5 years of experience in designing, executing, and supporting IT cloud solutions
Leadership: you must take the responsibility to achieve the set goals and take initiative without being told what to do.
Problem solving: you are able to identify and analyse an/a existing/potential problem and find suitable solutions for each situation
Flexibility: you adapt depending on the situation and you are open to new ideas and people.
Teamwork: you are a team worker, but you can also work individually At least two years of experience as a Service Desk Manager Strong technical background.
Excellent analytical and troubleshooting skills.
Ability to work under pressure.
Strong customer service skills.
Driven, self-motivated individual Demonstrates an analytical, methodical, and systematic approach to problem-solving ITIL Foundation (Certified)
This is a full-time based at the London office reporting to the Senior IT Operations Manager.
Interested applicants must be eligible to work legally in the UK. We cannot sponsor this role
Service Desk Manager jobs in London, England, United Kingdom
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