IT Service Desk Administrator
London, England, United Kingdom
About Teya
Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 1,000 employees in 15+ countries.We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.
Job Description
Your team
Within your team, your customers define your purpose. We exist to serve and support our fellow Teyans by enabling them to do their best work.
Every team member cares deeply about providing high-quality service and maintaining a culture of collaboration while delivering at pace.
This team is above all else a customer service team and as such is dedicated to providing the best customer service through prompt, efficient, first-time fixes enabled by technology that not only meets but exceeds the expectations of our fellow Teyans.
All of this is underpinned by a keen sense of teamwork, trust, respect and commitment to each other, our customers and our fellow Teyans.
Your mission
Provide hardware and software support to users and desktop and mobile endpoints for macOS, iOS and Windows devices
Ensure all devices remain compliant with corporate device management and security policies
Ensure systems, services and network access are maintained in line with corporate security policies and agreed processes and procedures
Adhere to agreed service and operational level agreements at all times
Ensure that Teyans have the best experience, connecting to their colleagues, customers, systems and services
Support the delivery of a highly automated environment
Be aware of and support the delivery of your team’s and company’s Objectives and Key Results
Work closely with all key stakeholders across the organisation
Always live and promote our company values
Deliver value wherever possible
Demonstrate and encourage a passion for delivering high-quality support
Celebrate and promote your successes and those of your colleagues
Promote knowledge sharing and learning within your team and the wider organisation
Pursue excellence in all that you do
Qualifications
Your story
You are flexible in your approach, enjoy collaborating with others and are comfortable working with ambiguity. You are humble, willing to learn and willing to share your knowledge. You must be used to working in a target-driven environment and against SLAs.
You have a high level of proficiency in supporting Apple and Windows endpoints that are managed through enterprise MDM solutions. You will also have a good working knowledge of Slack, Teams, the Atlassian suite of products and Microsoft 365.
The role is diverse and challenging and as a result, you will need to have at least two years' experience working in a similar IT service environment so that you can quickly settle and begin delivering value immediately rather than having a long ramp-up period on the technologies.
We'd love to hear from you if you:
Believe you can deliver on the mission brief described above
Are an effective communicator, able to communicate technical topics to technical and non-technical audiences
Have a proven understanding of the importance of consistency, reliability and managed change within IT
Have the ability to work well in a team environment
Are able to work effectively under pressure
Have excellent analytical and problem-solving skills
Have excellent time management skills and ability to multi-task and prioritise work
Have a developed attention to detail and a proactive problem solver
Have strong interpersonal skills and extremely resourceful
Are comfortable working within structured programs and projects
Additional Information
The Perks
We trust you, so we offer flexible working hours, as long it suits both you and your team.
Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.
Teya offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support.
Cycle-to-Work Scheme.
Health and Life Insurance.
Pension Scheme.
25 days of Annual Leave (+ Bank Holidays).
Office snacks every day.
Friendly, comfortable and informal office environment in Central London.