Customer Advisor

Leeds

Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre. The company are committed to providing a welcoming, flexible and supportive workplace. Whether you are just starting out in your career, are returning to work after a break or are a working parent - they want to hear from you!

My client has provided conveyancing services to over 1 million customers since they opened our doors over 20 years ago. On average, they help arrange one in every four remortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with our customers.

Working with a team of welcoming and hard-working individuals, they have a positive company culture and outstanding training that will help you grow and develop with them. They are family friendly and have a strong focus on making sure a healthy work/life balance is possible for everyone, with hybrid working patterns and flexible working opportunities on offer. They also have an excellent, transparent progression pathway for those who want to progress their career with them. They have a large IT team, Finance and HR functions, and Management Teams; all accessible to internal candidates who might fancy a change.

Working in newly refurbished, modern offices close to local transport links, this is a permanent role with the option to work full time, part time or reduced hours. As well as working within immaculate offices, some other benefits include:

Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies)

Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run!

Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years’ service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies)

An extra day off to take on your birthday!

Smart casual dress code (all week, not just Fridays!)

Significant career progression opportunities with a large in-house training function

Highly innovative company with a strong focus on technology

An active charity and social events calendar

They are currently recruiting for a Customer Service Administrator to join them, this is the perfect opportunity for someone with office-based experience looking for a new challenge OR someone starting their career!

Some of the responsibilities include:

Speaking with clients, borrowers and other external parties over the phone

Working towards monthly completion targets whilst providing an outstanding service

Identifying and taking ownership of any problems that arise whilst communicating these with your team leader

Managing inbound and outbound correspondence including telephone calls, faxes and emails whilst working towards agreed service standards

Updating internal systems accurately and efficiently

Inputting information onto the internal systems

Managing high volumes of inbound and outbound calls

Experience needed:

Outstanding communication and customer service skills

The ability to work towards tight deadlines and targets whilst working under pressure

The ability to work well within a high-pressured environment

Excellent attention to detail, organisation and accuracy skills

The ability to work well as a team as well as using your own initiative

Previous administrative, customer service and conveyancing experience is desirable but not essential

Our client welcomes applicants from a variety of employment/academic backgrounds and who may be at very different stages of their careers. Those who may have taken a break from work to raise children or travel the world, those who have or have not worked in the legal sector, those who have worked in fast paced customer service environments such as baristas, bar staff, retail and those who have never thought that a legal career would be open to them. They value life skills enormously; life experience gives you the ability to understand our customer’s needs.

You don’t need a legal background to work with them, they can provide you with the technical guidance, you just need to bring any customer service and administration skills.

As a valued team member, being able to work using your own initiative will assist you in organising and structuring your day, however with a comprehensive training programme and support from your peers, trainers, mentors and managers, you will have everything you need.

You’ll join the team, working to achieve monthly targets by actioning incoming correspondence, responding to incoming messages and requesting information from mortgage lenders. This is where your experience in working with deadlines, data input and attention to detail will come in handy. Excellent communication skills and a strong desire to do a good job is a must.

Their key to sustained long term success is in the diversity of the people they hire and they are committed to ensuring employees are respected, supported and rewarded for their hard work.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment - Recruitment Agency)