Workshop Controller

Our client, a reputable multi-franchise approved car dealership based in Treforest, is seeking an experienced Workshop Controller to join their dynamic Service Department. This is an excellent opportunity for a Workshop Controller with a proven track record in managing automotive workshops to take the next step in their career within a well-established business.

Benefits:

Starting basic salary circa £30,000 per annum as a Workshop Controller

Uncapped OTE of approximately £36,000, driven by CSI, Labour Sales, and Upsell; potential to exceed this

Full manufacturer-approved and in-house training programmes

22 days annual holiday plus 8 bank holidays, increasing with service length

Workplace pension scheme

Clear career progression pathways as a Workshop Controller within a long-standing local dealer group

40-hour working week, Monday to FridayDuties:

Oversee the daily operations of an 11-ramp workshop, managing a team of 10-12 Vehicle Technicians

Coordinate workload distribution to match skill sets efficiently

Lead, motivate, and support the workshop team to meet KPIs and performance targets

Liaise with the Aftersales Manager on operational matters and process improvements

Ensure exceptional customer service and communication regarding vehicle progress

Monitor workshop efficiency and technician productivity

Manage workshop standards in line with HSO and brand requirements

Identify staff training needs and promote continuous professional development

Ensure adherence to health and safety regulations and manufacturer standards

Maintain high levels of workshop quality, reliability, and customer satisfactionRequirements:

Proven experience managing automotive workshops for a minimum of three years, ideally within a franchise-approved dealership

Strong leadership, organisational, and communication skills

Results-oriented with a focus on efficiency, quality, and customer satisfaction

Good problem-solving and decision-making abilities

Proficient in IT systems relevant to workshop management

Full UK driving licence with minimal points

Reside within or near Treforest or within reasonable commuting distanceThis Workshop Controller role offers a rewarding opportunity to lead a successful workshop, contribute to a trusted dealer group, and enhance your managerial career within the motor trade.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering ...