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Workshop Recruitment
Eastleigh
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be working within a contact centre environm
Job Source: Workshop RecruitmentWorkshop Recruitment
Southampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be responding to all types of consumer led
Job Source: Workshop RecruitmentWorkshop Recruitment
Southampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be working within a contact center environm
Job Source: Workshop RecruitmentPlatinum Recruitment Consultancy
Chandler's Ford
Role: Application Support Technician Location: Southampton Salary / Rate of pay: £18-30,000pa DOE We're seeking an Application Support Technician with outstanding communication and problem-solving abilities to join our dynamic support team. In this role, you'll be pivotal in assisting customers with their support queries, from logging service cal
Job Source: Platinum Recruitment ConsultancyAdvanced Resource Managers Limited
Lee-on-the-Solent
Our client are seeking a dedicated and motivated technical support specialist to join their expanding team based in Fareham. The technical support specialist will play a central role in supporting all departments with various technical aspects of their organisation . This is an exciting opportunity for a candidate looking to develop and learn new
Job Source: Advanced Resource Managers LimitedWorkshop Recruitment
Southampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be responding to all types of consumer led
Job Source: Workshop RecruitmentPLATINUM RECRUITMENT CONSULTANCY LIMITED
Eastleigh
Role: Application Support Technician Location: Southampton Salary / Rate of pay: £18-30,000pa DOE We're seeking an Application Support Technician with outstanding communication and problem-solving abilities to join our dynamic support team. In this role, you'll be pivotal in assisting customers with their support queries, from logging service ca
Job Source: PLATINUM RECRUITMENT CONSULTANCY LIMITEDABR TALENT LIMITED
Southampton
The Company: A multinational Tech-For-Good supporting global charities. Well established, profitable and growing! Very focussed on personal development and growth. The Opportunity: This leading Tech-For-Good provider are on trajectory to double their client base, and this has prompted the need for an Customer Support Executive to join the team! Wor
Job Source: ABR TALENT LIMITEDEastleigh
Customer Support Specialist - Hedge End - £24,500 - full time hours - office based - Hybrid role working from home 2 days a week
We are working with a world leader in renewable energy solutions who have achieved a strong name within a global market, and they are now looking for an additional person to join their team. They require an exceptionally talented Customer Support Specialist to work within their B2B team to help promote products and services and provide advice and support. They are flexible regarding experience as they are looking for people with a strong work ethic and great communication skills.
Customer Support Specialist duties include:
Taking calls, web chat, and answering emails from customers in relation to warranty claims, presale information, parts request or any other queries, in order to provide a resolution or escalating to the appropriate team when required.
Liaise with internal teams to obtain a satisfactory outcome for both the customer and the business whilst managing the customers' expectations
Build meaningful relationships with our B2B customers so they have a point of contact in the team and continue to promote products & services
Through daily duties, highlight any potential issues to the B2B Team Leader to avoid any impact to SLA and department KPI's or cost of service
Update the B2B contacts record on a daily basis ensuring that all completed correspondence is recorded accurately
Send weekly and monthly updates to the wider Commercial Team and any required customer contacts to highlight any outstanding work requests to channel owners
Key skills
Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively
Creative thinker, to be able to develop innovative ideas to improve customer service standards
Negotiation skills and the ability to work well under pressure
Excellent written and verbal skills
Customer focused and driven to exceed excellence
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Support Specialist jobs in Eastleigh
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