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Workshop Recruitment
Southampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be responding to all types of consumer led
Job Source: Workshop RecruitmentCoreLogic
Fareham
At CoreLogic, we are driven by a single missionto make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and
Job Source: CoreLogicPage Personnel Finance
Portsmouth
As a Driver Support Advisor (DSA), you'll be the initial point of contact for customers. Your duties include efficiently managing complaints, handling reports, and, most importantly, assisting customers with their inquiries. This will primarily involve inbound phone calls and emails, and eventually web chat, all aimed at achieving top-notch custom
Job Source: Page Personnel FinancePLATINUM RECRUITMENT CONSULTANCY LIMITED
Southampton
Job role - Customer Service Advisor Location - Southampton Salary - up to £23,000 Platinum Recruitment is working in partnership with a fast-growing technology business with offices located across the UK and they are looking for a Customer Service Advisor . Why choose our Client? My client is a leading nationwide service provider specialising in M
Job Source: PLATINUM RECRUITMENT CONSULTANCY LIMITEDMorris Dibben
Southampton
Job Description Customer Service Advisor (Property Coordinator) Are you looking to start or progress your career in the property the industry?Are you a strong administrator with excellent customer service skills? If so, we want to hear from you! Role - Customer Service Advisor Location - SouthamptonSalary - £23,100Days & Hours - Mon - Fri, 08:45a
Job Source: Morris DibbenSearch
Portsmouth
Home working Outbound Sales Advisor £23,000 per year + Average OTE Bonus of £6,000.00 per annum some earning £ 10,000 per annum + Free Broadband TV package. The role you'll do: As a Customer Sales Advisor in the Outbound team, you'll be an ambassador for our market-leading brand.* Build rapport with customers, get to know their individual needs an
Job Source: SearchReed
Winchester
Customer Service Advisor Salary £23,088 Permanent Start date the 13th of May 2024 Full-time Shift work between 08:00 - 18:00 Monday - Friday Hybrid working Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an indi
Job Source: ReedReed
Winchester
Customer Service Advisor Salary £23,088 Permanent Start date the 1st of July 2024 Full-time Shift work between 08:00 - 18:00 Monday - Friday Hybrid working Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an indi
Job Source: ReedSouthampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Duties Include
Be the first point of contact for all inbound Customer Support Enquires into the contact centre
Triage customer enquiries, creating a ticket or case reference and assigning to the appropriate department or colleague either via email, telephone or written communication to ensure efficient and low effort customer service
Monitor open tickets and cases and bring to full resolution once query owner has provided solution, escalating where necessary to ensure proactive service is always maintained.
Provide timely updates to customers and end users to maintain a positive customer journey.
Skills and abilities
Positive can-do attitude and always looking for ways to improve
Able to take ownership of tasks
Customer focused and driven to exceed excellence
Team player who encourages positive communication and respect
Experience working in Customer Service within a Contact Centre – Inbound or Outbound would be ideal but not essential
Proficient in the use of various software applications
Be able to communicate effectively via multiple channels including over the telephone, email, chat or online ticket.
Be able to triage / troubleshoot enquiries remotely, be it product or situational issue, and provide guidance on what to do next.
Handling large volumes of queries (up to 100 per day during peak times)
Please note this role is hybrid following the completion of 4 weeks office based training
Working Hours
Monday to Thursday – 08.30 – 17.00 (45 mins unpaid lunch)
Friday – 08.30 – 16.00 (Earlier 15.00pm finish in summer months)
Salary: £24,500 per annum
Hybrid Pattern – Set Pattern
Monday and Friday each week home working, Tuesday, Wednesday, Thursday in office
Customer Support Advisor jobs in Southampton
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