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IT Naturally | B Corp | MSP
Peterborough, England, United Kingdom
Join our Team At IT Naturally our team is like a family, we put people first whether that’s each other or the customer so in return we look after you. We often get asked why we are called IT Naturally, we reply ‘because IT comes naturally to us”. All our team are experts in their field, and we reflect that in our company name. We pride ourselves on
Job Source: IT Naturally | B Corp | MSPGlobal Technology Solutions Ltd.
Peterborough, England, United Kingdom
Location – Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract – 3 months + potential extensions Hours – 7.5 hours a day, between 07:00 and 20:30 – 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - E
Job Source: Global Technology Solutions Ltd.Global Technology Solutions Ltd.
Peterborough, England, United Kingdom
Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answ
Job Source: Global Technology Solutions Ltd.KM Education Recruitment Ltd
Huntingdon
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: English Tutor Location: Huntingdon - Centre based Salary: up to £33,000 (Some flexibility DOE) Type: Full-time, Permanent Duties: Deliver Functional Skills English up to Level 2 within a classroom setting. Utilise existing delivery resourc
Job Source: KM Education Recruitment LtdHobart UK
Peterborough
Customer Service Administrator Location: Peterborough, PE2 6GN Salary: £23,400 per annum + Benefits! Contract: Full time, Permanent, Monday - Friday, 37.5 hrs per week, 09:00 - 17:00 office based. Benefits: 25 days annual leave plus bank holidays*, Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of
Job Source: Hobart UKSavills
Peterborough
Purpose of the Role The Security and Customer Service Officers are responsible for following all client, site and company policies and procedures to ensure the safety and security of the Queensgate Shopping Centre, Peterborough. This position is customer facing and frontline and therefore requires the relevant license to fulfil the overall require
Job Source: SavillsLanguage Empire
March, England, United Kingdom
Are you looking for an interpreter job in March, Cambridgeshire? Do you want flexible hours with competitive rates? We are urgently recruiting for freelance interpreters to work within various settings such as the NHS, Local Authorities, Police, Probation and other public and private organisations. Established in 2001, Language Empire provides p
Job Source: Language EmpireLanguage Empire
Wisbech, England, United Kingdom
Are you looking for a interpreter job in Wisbech? Do you want flexible hours with competitive rates? We are urgently recruiting for freelance interpreters based in Wisbech to work within various settings such as the NHS, Local Authorities, Police, Probation and other public and private organisations. Established in 2001, Language Empire provides
Job Source: Language EmpirePeterborough, England, United Kingdom
Location – Hampton, Peterborough
Pay - £15 per hour, after 3 months goes up to £17.46
Contract – 3 months with potential extensions
Hours – 7.5 hours a day, between 06:00 and 19:00 – maximum of 2 weekends a month, get the days back in the week.
Required skills:
-fluent in Spanish and English speaking, with strong all-round communication skills.
- Plenty of Customer service experience
- Previously required to complete calls/make bookings.
- Experience with Microsoft Word/Excel/PowerPoint/Outlook
- Speaking/typing in English to a professional level.
- Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible.
- Educated to GCSE Level or equivalent in Maths and English
- IT certificated desirable but not essential.
Requirements:
- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
- Proactively keeping Customers informed on incident or request status and progress.
- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
- Adhering to Incident management procedures.
- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
- Keeping up to date with the current standard procedures.
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager
- Escalate potential problem issues with Problem and Incident Management.
- Contributing to team meetings.
If you think you're suitable for the role, apply now!
Spanish/ English speaking customer service desk jobs in Peterborough, England, United Kingdom
ⓘ There was an unexpected error processing your request.
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