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Global Technology Solutions Ltd
Peterborough
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - Monday - Friday 9am-5.30 with an option to work overtime at a weekend on a rota basis that will be remote . Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience
Job Source: Global Technology Solutions LtdGlobal Technology Solutions Ltd
Peterborough
Location - Hampton, PeterboroughPay - £14.84 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - Monday - Friday 9am-5.30 with an option to work overtime at a weekend on a rota basis that will be remote .Required skills:- Plenty of Customer service experience - Previously required to complete calls/make bookings.- Experience with
Job Source: Global Technology Solutions LtdAdecco
Huntingdon
Can you speak German? Do you have Customer Service experience? My Client in Huntingdon is looking for Bilingual Customer Service Administrators to join their Team over their busy summer period, with the possibility of a permanent position. As a Customer Service Administrator your role is crucial in ensuring a positive customer experience by addre
Job Source: AdeccoAdecco
Huntingdon
Can you speak German? Do you have Customer Service experience? My Client in Huntingdon is looking for Bilingual Customer Service Administrators to join their Team over their busy summer period, with the possibility of a permanent position. As a Customer Service Administrator your role is crucial in ensuring a positive customer experience by address
Job Source: AdeccoPertemps Cambridge
Farcet
Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough. Part time Mon to Wed Hours 8am - 5pm - may be flexible with hours Weekly pay Parking on site Training provided Maternity cover Modern spacious offices Job summary: To supply administrative support to the Customer Services Department and communicate
Job Source: Pertemps CambridgePertemps Cambridge
Peterborough
Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough.Part time Mon to WedHours 8am - 5pm - may be flexible with hoursWeekly payParking on siteTraining providedMaternity coverModern spacious offices Job summary: To supply administrative support to the Customer Services Department and communicate effect
Job Source: Pertemps CambridgeMatch Recruitment
Kettering
Service Administrator Starting salary: £25,000 per annum Monday – Friday. 37.5 hour working week. Monday – Thursday, 8:30am – 5pm and Friday, 8:30am – 3:45pm (45 minute lunch break). Holiday entitlement: 32 days (including 8 Bank Holidays) Kettering area. Office based. Permanent Match Recruitment are working in partnership with their client b
Job Source: Match RecruitmentKnowles Logistics.
Wisbech
Job Title: Customer Contract Administrator Location : Wisbech Salary: Competitive Job Type: Full-time, permanent Who Are Knowles: We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider. Over the years strong and courageous leadership has led Knowles to becom
Job Source: Knowles Logistics.Peterborough
Customer Service Administrator
Location: Peterborough, PE2 6GN Salary: £23,400 per annum + Benefits! Contract: Full time, Permanent, Monday - Friday, 37.5 hrs per week, 09:00 - 17:00 office based. Benefits: 25 days annual leave plus bank holidays*, Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)!
We are Hobart UK; we are recruiting and we want you!
We are a renowned market leader in commercial catering equipment, manufacturing cooking equipment, warewashers and food preparation machines for the foodservice industry.
We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses.
With more than 50,000 employees worldwide ITW have a strong focus on talent management, offering every single employee the chance to grow and build their career.
Customer Service Administrator - The Role:
We are currently seeking a dynamic and skills Customer Service Administrator to join our team.
This role is pivotal in delivering top-notch service deliverables for our key accounts, ensuring that our clients receive timely, efficient and accurate service support.
As our Customer Service Administrator, you will play a crucial role in maintaining and enhancing our service standards, contributing directly to our reputation and success.
The Customer Service Administrator role includes but is not limited to:
Delivering exceptional customer service for escalations and complaints related to Key Accounts.
Monitoring and updating customer portals with the latest status of open calls.
Completing both internal and external reports for our 80 key accounts.
Managing Key Account phone lines and inboxes to ensure prompt responses.
Addressing calls that are out of SLA or at an admin status and progress them accordingly.
Ensuring the delivery of grade of service targets for new service calls.
Planning work effectively for technicians to maintain productivity and meet SLAs.
Keeping asset registers up-to-date and ensure all maintenance routines are accurately completed.
Coordinating preventative maintenance schedules and portal setups.
Raising calls, quotes for repairs/new equipment, and order parts as required.
Collaborating with internal processes for compliance and best practice enhancement.
Upholding the company's safety, health, and compliance policies.
In order to be successful in this role you must have / be:
Outstanding customer service and professional communication skills.
Ability to work under pressure and solve problems efficiently.
Strong analytical skills with proficiency in data interpretation.
Intermediate Excel and overall MS Office skills.
Experience in creating SOPs and process flows.
Highly organised with the ability to prioritise effectively.
Demonstrates ITW core values: integrity, respect, trust, shared risk, and simplicity.
BE YOUR BEST STATEMENT
At Hobart UK Service, we're dedicated to enabling all candidates to showcase their talents at their best.
We're open to customising our recruitment process to meet your needs.
We welcome applicants who present the right transferable skills and behaviours to achieve success.
Click on "APPLY" today!
Customer Service Administrator jobs in Peterborough
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