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Client Services Representative

greater london, england, United Kingdom

Client Services Analyst

Salary up to £40k + Bonus + Benefits

Location: London

THE COMPANY

A leading Wealth Manager are looking for a Client Services Analyst to join a team who have a wealth of experience. This is a progressive organisation offering an excellent career path in an expanding business.

EXPERIENCE AND SKILLS REQUIRED

In order to be considered for this role, you should meet the following criteria:

YOU MUST HAVE - 2-3 years working in Client Service roles within the financial services industry

Preferably educated to degree level

Broad knowledge of ETFs and core Investment processes (Corporate Actions, Reconciliations, Payments, Trade Support, Fees, Management Information, Transfers)

Understanding of Investment products including ISAs, JISAs, SIPP

Role:

Key Responsibilities:

Account Opening and Closing processing including ISA Transfers

Managing workflow queues and mailboxes

Maintain all client account details to ensure all data is held accurately

Be responsible for updates to client accounts i.e. change of name, contact details, bank account etc

Processing client cash payments and transactions

Probate processing

Supporting investors with onboarding and information requests

Communication of a professional and highly proficient standard at all times

Escalate issues appropriately, timely and effectively

Ensure that all client-service related activities are fully in compliance with the processes and procedures for the firm’s AML and KYC obligations

Support marketing activities and client communication strategies

Demonstrate knowledge of the investment process for payments, trading, corporate actions etc

Produce and manage reporting of analytical client data

Contributing to projects related to creating an efficient, responsive and process driven team

Work collaboratively with departments across the business

Interact internally and with third party providers and raise service tickets as required

Be compliant all company Policies pertaining too impacting Advice, fraud, suspicious activity etc

For full information including a full job specification please contact Patrick Barnett in confidence on 02073370045 or email him at [email protected]

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Client Services Representative jobs in greater london, england, United Kingdom

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