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Focus Resourcing

South Woodham Ferrers / Global

Technical Support Engineer

  • Remote

Job Summary

Work Settings:
Remote
Benefits:
Healthcare
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Job Description

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.

Duties:

  • Troubleshoot end user technical product issues
  • Supporting both business clients, electricians, installers as well as the general public
  • Working with a ticketing system, handling both inbound and outbound support calls and emails
  • Remote monitoring to try to find a solution over the telephone
  • Diary management organising weekly site visits to customers homes, and commercial sites
  • Route planning
  • Remotely diagnose product issues
  • Provide external and internal technical product training
  • Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
  • Assisting with technical documentation - development, classification, vetting, version management, etc.

Benefits:

  • £35,000 - £40,000
  • 20 days holiday plus bank holidays
  • Pension
  • Private healthcare

Experience:

  • Previous experience in a technical support role
  • An electrical background is ideal and have any metering experience that would be a huge plus.
  • Strong technical background and can learn products quickly
  • Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
  • Confident customer service skills are essential, as customer liaison will be an essential part of the role
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