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SF Recruitment
Ashby-de-la-Zouch
SF Recruitment are looking for a Customer Service Advisor to assist with the general running of the sales team and help co-ordinate activities for our client based in Ashby De La Zouch As the Customer Service Advisor, you will be - Accepting, processing and invoicing sales orders. - Providing quotations to the customer as required - Liaising with c
Job Source: SF RecruitmentIPS Group
Leicester
I doubt you will find a Customer Service/Sales Advisor role offering this high of a salary, as well as a supportive working environment, warm calling, a good work/life balance, and competitive benefits, anywhere in the UK. This is a fantastic opportunity to work as a Customer Service/Sales Advisor for one of my highly regarded clients in Leicest
Job Source: IPS GroupBRELLIS RECRUITMENT LIMITED
Nuneaton
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor. Relationships mean everything to the client, and this one is particularly special. You’ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against busi
Job Source: BRELLIS RECRUITMENT LIMITEDLogic Resourcing Group
Coventry
We're recruiting on behalf of an industry-leading online retailer with bundles of creativity, enthusiasm and ambition. They offer fantastic benefits, including free breakfast, tea and coffee every day and a friendly / supportive working culture, plus NO weekend working! Working within the Customer Service department, you'll promote excellent
Job Source: Logic Resourcing GroupMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently looking for a Customer Service Advisor working for a business based in Leicestershire. This is a permanent position working full time hours THE ROLE & YOUR RESPONSIBILITIES: Dealing with customer queries over the telephone and via email Managing complaints Processing customer orders Contacting customers
Job Source: Macildowie Recruitment and RetentionSytner Group
Leicester
About the role We have an exciting opportunity available for a motivated Customer Advisor to join our friendly team at the BMW MINI Contact Centre where support, incentives, and fun still remains a key aspect of the working day. This role will be based at our head office as a full-time position. Situated at our Head office near Fosse Park, Leiceste
Job Source: Sytner GroupMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Leicester. This is a role which offers hybrid working, full time hours and is a permanent position. THE ROLE & YOUR RESPONSIBILITIES: To answer calls and take claim ownership where possibleDeal with queries across all departments w
Job Source: Macildowie Recruitment and RetentionEllisKnight International Recruitment
Coventry
Join Our Inclusive Team at CRM Students! Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Coventry? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites. About Us: At CRM Students, we believe in fosteri
Job Source: EllisKnight International RecruitmentEnderby, England, United Kingdom
Customer Service Advisor
Are you ready for what’s next, now? We’re looking for a Customer Service Advisor for our office in Enderby, UK. The position is fulltime, working 1 day from home. You’ll join an awesome team to support our growing customer base.
About the Role
As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service. Responsibilities encompass daily communication with customers, the establishment of meaningful relationships, and the efficient management of bookings and performance.
Utilize the inform system for monitoring operational activities.
Report any non-compliance with agreed processes to customers and 3T Account Management.
Report daily operational Key Performance Indicators (KPIs) both internally and externally.
Escalate and provide detailed information on customer complaints in line with Service Level Agreements (SLAs).
Handle Proof of Delivery (POD) requests.
Efficiently manage the claim process.
Respond promptly and professionally to customer queries.
Ensure the accuracy of incoming data, thoroughly investigating and agreeing on the cost implications of any data quality issues.
Monitor customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP). Report any deviations.
Generate accurate operational reports on a weekly and monthly basis.
Report any fluctuations in volume or profile changes contrary to forecasts, escalating findings to the line manager or Account Management.
About you
To be ahead of the pack, you might have:
experience in a customer service role within logistics or a similar field.
and Motivation: Capable of working independently, taking initiative, and being self-motivated.
Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
Skills: Possesses excellent IT skills to navigate systems and tools effectively.
Skills: Demonstrates good presentation, communication, and interpersonal skills.
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base
Customer Service Advisor jobs in Enderby, England, United Kingdom
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