Workshop Controller

Our client, a reputable multi-franchise approved car dealership based in Treforest, is seeking an experienced Workshop Controller to join their dynamic Service Department. This is an excellent opportunity for a Workshop Controller with a proven track record in managing automotive workshops to take the next step in their career within a well-established business.

Benefits:

Starting basic salary circa £30,000 per annum as a Workshop Controller
Uncapped OTE of approximately £36,000, driven by CSI, Labour Sales, and Upsell; potential to exceed this
Full manufacturer-approved and in-house training programmes
22 days annual holiday plus 8 bank holidays, increasing with service length
Workplace pension scheme
Clear career progression pathways as a Workshop Controller within a long-standing local dealer group
40-hour working week, Monday to FridayDuties:

Oversee the daily operations of an 11-ramp workshop, managing a team of 10-12 Vehicle Technicians
Coordinate workload distribution to match skill sets efficiently
Lead, motivate, and support the workshop team to meet KPIs and performance targets
Liaise with the Aftersales Manager on operational matters and process improvements
Ensure exceptional customer service and communication regarding vehicle progress
Monitor workshop efficiency and technician productivity
Manage workshop standards in line with HSO and brand requirements
Identify staff training needs and promote continuous professional development
Ensure adherence to health and safety regulations and manufacturer standards
Maintain high levels of workshop quality, reliability, and customer satisfactionRequirements:

Proven experience managing automotive workshops for a minimum of three years, ideally within a franchise-approved dealership
Strong leadership, organisational, and communication skills
Results-oriented with a focus on efficiency, quality, and customer satisfaction
Good problem-solving and decision-making abilities
Proficient in IT systems relevant to workshop management
Full UK driving licence with minimal points
Reside within or near Treforest or within reasonable commuting distanceThis Workshop Controller role offers a rewarding opportunity to lead a successful workshop, contribute to a trusted dealer group, and enhance your managerial career within the motor trade.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Treforest and Rhondda Cynon Taff, today to discover more about this fantastic Workshop Controller opportunity.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs