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Technical Support Engineer

Newcastle Upon Tyne

About the Company An exciting opportunity to work with a growing software company with an international customer base.  Due to an increase in clients demand they are looking for a number of additional Technical Support Engineers. Location:  Based just outside of Newcastle, a driving licence is essential as public transport links are not direct to the site.  Flexibility: Standard expectation is to be in the office, ad-hoc remote working is available and varied start and finish times Salary:  Starting at £26,000 with a banding up to £45,000 dependent on experience Our client offers fantastic employee benefits including a modern office environment and subsidised daily lunches as well as excellent development opportunities. There is opportunity to travel globally to assist their client base with ad-hoc requirements although this is not mandatory.  Responsibilities Working alongside the Head of Support and existing support team, you'll be responsible for assisting in the success and growth of the organisation in the following: Provide all level support requiring root cause analysis

Resolve technical issues and liaise directly with customers

Diagnose and fix critical IT issues

Identify software issues and liaise with internal teams via fault and feature tracking

Required skills Essential  Experience as a an IT support engineer / service desk environment

Strong troubleshooting ability

Good communication skills- this role is client facing and you will be representing the client

Knowledge of networking principles

Windows and/or Linux server experience

Next steps Please apply to this advert and I will be in touch to discuss further should you have the correct skillset.

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Technical Support Engineer jobs in Newcastle Upon Tyne

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