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IO Associates
GB
Job Title: Service Manager Location: Midlands area Salary: £40,000/Yr. Duration: Permanent full time We are seeking a Service Manager for a care provider with expertise in delivering services for people, with Learning Disabilities, Autism & Complex and Mental health needs. You'll oversee daily operations for all services, assist the Registered
Job Source: IO AssociatesPertemps SSDC - DDT
Warwick
IT Service Manager This is a varied and demanding role working for a large organisation in which you will be working alongside all levels of stakeholders and managing a team of 30. The main purpose of this role is to manage and coach the team and support in all areas. It is expected that the role will consist mainly of management and not deliver
Job Source: Pertemps SSDC - DDTEuro Projects Recruitment
Tamworth, Staffordshire
Service Manager Service Manager jobs role / Commissioning manager senior service engineer Manage site service & commissioning of industrial plant / heavy plant (generators, lifting equipment etc.) Service manager jobs role managing a team of 8 field engineers Flexible on location : Stafford, Stoke, Lichfield, Uttoxeter region : hybrid / work from h
Job Source: Euro Projects RecruitmentISR Recruitment
west midlands, england, United Kingdom
The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management framework. The team is focused on restoring n
Job Source: ISR RecruitmentPertemps SSDC DDT
Warwick
IT Service Manager This is a varied and demanding role working for a large organisation in which you will be working alongside all levels of stakeholders and managing a team of 30. The main purpose of this role is to manage and coach the team and support in all areas. It is expected that the role will consist mainly of management and not delivery
Job Source: Pertemps SSDC DDTDomus Recruitment Ltd
Alcester
Domus Recruitment are working with a leading charity based in Warwickshire, who is actively seeking a new Service Manager, to oversee two small residential services, that supports adults with Learning Disabilities. The ideal candidate will have an excellent understanding of Learning Disabilities and CQC guidelines. Role overview: Supervise, ment
Job Source: Domus Recruitment LtdE.ON
Solihull
The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK. Right now, we’re looking for an IT Service Manager to join our Digital Technology & Change team. For this
Job Source: E.ONEden Futures
Nuneaton
We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.? We are looking to recruit a Service Manager within our Supported Living Services based in Nuneaton. As the Service Manager you will be responsible for providing clear and structured d
Job Source: Eden Futurescoventry, england, United Kingdom
Your responsibilities:
Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management
Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management.
Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management / service contracts and areas. Developing and manage change requests
Compliance with customer-related SLA parameters, action plans to address issues.
Monthly Service Reports - oversee data collection & inputs from service managers
such ach Incident and Problem managers. Provide report commentary and context.
Customer service reviews - organize, chair, minute, track/chase actions.
Internal governance meetings - organize, chair, minute, track/chase actions.
Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s.
Monitoring and design of complaint handling and complaint management of the respective customer with the aim of high customer satisfaction
Responsibility for the profitability of relevant maintenance contracts
Controlling sales and margin quality of the relevant maintenance contracts
Maintain description and documentation of the services provided
Support the identification of Training requirement both service and technical
Report to Kapsch management on key deliverables and progress
Your profile
Fluent in English in speech and writing
High customer and solution orientation
Minimum 10 years’ experience at service delivery management position
Advanced knowledge of ITIL and Service management – preferably with corresponding certification(s).
A structured and independent way of working, being independent and resilient. Willingness to learn and to work in an international environment.
Excellent communication skills and Team player
Deep understanding of delivery of the IT Applications
Experience in Traffic Management area is an advantage
Willingness to travel (up to 25%) and work in an international team
Availability for oncalls.
Our offer
Permanent contract
Private medical care, life insurance and pension plan
Hybrid working model
Attractive salary package
Challenging limits of mobility for a healthy world without congestion
Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.
Service Manager jobs in coventry, england, United Kingdom
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