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Robert Half
Doncaster
Position Overview: The Head of IT will play a crucial role in owning the IT and Security strategy for the organisation through an exciting period of growth. Leading a team of talented IT professionals, the successful candidate will oversee the design, implementation, and maintenance of systems, networks, and applications, providing technical expe
Job Source: Robert HalfFirth Park Academy
Sheffield
Salary: MPR/UPR +TLR2B +AET Wellbeing Cash Plan + Pension Scheme (TPS) + Additional AET Benefits Hours: Full Time Start Date: September 2024 Firth Park Academy is a good school, with a strong team spirit, high expectations and driving ambition which have led to notable improvements. We are a fully inclusive school with a distinctively inclusive et
Job Source: Firth Park AcademyBiffa Ltd
Chesterfield
A great opportunity to join Biffa in our dynamic and successful telesales team within the waste and recycling industry. Customer Retention and Account Growth Team Manager Competitive Salary + Bonus Scheme Barlborough (Office Based) Permanent / Full time (Monday to Friday) Are you ready to lead a target-driven team committed to turning waste into op
Job Source: Biffa LtdElevation Recruitment Group
Doncaster
Elevation Recruitment Group have been exclusively retained to recruit a Head of Projects role for a leading engineering and service delivery business in Yorkshire. Our client design and install bespoke engineering solutions for a range of sector across the UK. Our client has recently been successful in a number of exciting projects and is offering
Job Source: Elevation Recruitment GroupAshley Kate HR Ltd
Doncaster
Head of Finance | Full time and Permanent | Doncaster | Salary up to £70,000 Ashley Kate are thrilled to be partnering with a client of ours who are a very well established educational trust as we search for a Head of Finance on a full time and permanent basis. The Head of Finance will play a full and active part in the Trust senior executive team
Job Source: Ashley Kate HR LtdElevation Recruitment Group
Doncaster
Elevation Recruitment Group have been exclusively retained to recruit a Head of Projects role for a leading engineering and service delivery business in Yorkshire. Our client design and install bespoke engineering solutions for a range of sector across the UK. Our client has recently been successful in a number of exciting projects and is offering
Job Source: Elevation Recruitment GroupElevation Recruitment Group
Worksop
Elevation Recruitment Group are delighted to be working on behalf of one our commercial clients in North Notts looking to recruit a Head of HR. Reporting into the HR Director the role will lead the HR team on operational and strategic HR both in the UK and Globally. The role offers hybrid flexible working, c3 days in the office, the business also
Job Source: Elevation Recruitment GroupSterling Cross
Doncaster
A national leader in complex clinical homecare services is looking for an experienced Registered Nurse to join them as their Head of Clinical, overseeing the delivery of outstanding care at home for people with complex or life-limiting conditions. As Head of Clinical, you will have the overall oversight of care delivery, clinical governance, and r
Job Source: Sterling CrossSouth yorkshire, England, United Kingdom
Head of Retention | SaaS | Near Sheffield
Company snapshot:
Leading SaaS based business with International exposure.
Double digit growth year on year
International offices with the opportunity to move.
Market leader.
The role:
Lead and manage a team within a high-volume cancellation/query department.
Develop and implement retention strategies to reduce churn and increase customer retention.
Drive the overall strategy for the retention team, aligning it with company goals and objectives.
Analyse cancellation trends and customer feedback to identify areas for improvement.
Design and execute training programs to empower the team to effectively convert cancellations into renewed customers.
Collaborate with Sales, Marketing, and Product Development teams to enhance the overall customer experience and retention.
Monitor key retention metrics and provide regular reports to senior management.
About you:
Proven experience in managing a team, preferably within a retention or customer service environment.
Demonstrated success in developing and executing retention strategies.
Ability to thrive in a fast-paced, high-pressure environment with a high volume of cancellations.
Strong leadership and communication skills.
Experience in the software industry is a plus, however B2B experience is considered
Package:
Up to £65,000 OTE £100,000 (uncapped)
Opportunities for professional development and growth.
Collaborative and innovative work environment.
Flexible work arrangements.
Head of Retention jobs in South yorkshire, England, United Kingdom
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