Pensions Payroll Administrator

Join us as a Pensions Payroll Administrator in our Redhill office working hybrid. As a Pensions Payroll Administrator you will be responsible for running pensioner payrolls on behalf of some of the UK's best-known employers. Our role is to ensure that our pensioners are paid on time and accurately, and that all other related tasks are dealt with correctly in line with current procedures.

The Role

• Keying in payroll amendments (e.g. address changes and bank details).
• Assisting in the processing of payrolls (e.g. printing and checking payroll control reports).
• Ensuring that payslips and P60s are issued correctly by our outsourced printers.
• Ensuring that payroll deductions are dealt with correctly (e.g. PAYE, healthcare).
• Calculating manual payments using computer software and/or HMRC PAYE tables.
• Dealing with written correspondence both internal and external (particularly from pensioners).
• Dealing with telephone enquiries, mainly from pensioners using our 'Pensions Helplines'.
• Keeping filing systems up to date, including written records of telephone conversations (e.g. individual pensioner records on EDMS).
• Adhering to HMRC legislation, Data Protection Act requirements, internal quality procedures (e.g. Work Excellence policies) and agreed service standards and payroll processing timetables.
• Carrying out the objectives set during the annual performance review process and assisting in other areas as required.

What you’ll bring

• Computer literate with fast and accurate keyboard input skills and a working knowledge of Microsoft packages.

• Excellent communication skills (both written and oral).

• Numerical, analytical and problem-solving abilities.

• Excellent organisational skills and ability to prioritise own workload.

• Ability to concentrate on the task in hand, paying attention to detail and accuracy.

• A flexible approach and a team player who can work under pressure and meet targets.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally.

• 25 days of annual leave plus an extra WTW day to relax and recharge.
• private healthcare
• life insurance
• group income protection
• regular health assessments
• defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.

• hybrid working options
• access to an employee assistance programme
• fully paid volunteer day to make a difference in your community
• electric vehicle car scheme
• share scheme
• cycle-to-work programme
• dental and optical cover
• critical illness protection

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email