2nd Line Support Analyst
milton keynes, england, United Kingdom
2nd/3rd Line Support Analyst – Milton Keynes - Up to £35,000 + £4,000 Car Allowance + Excellent Benefits
Overview:
A leading UK MSP, who are also an award-winning Microsoft partner are looking to on board a 2nd/3rd Line Support Analyst to drive one of their key clients to ensure high level of service is consistently delivered.
Role & Responsibilities:
Understand and provide the definition of project scope, goals, and deliverables.
Understand the definition of the required implementation tasks and resource requirements.
Understand and assist in the development of all project plans.
Understand and assist in the planning of project timelines.
Implement the Project Implementation work, ensuring all activities are actioned in line with project plans and timelines.
Track and update project activities and deliverables using appropriate tools.
Escalate when the project is at risk of not delivering to the agreed requirements or timescales.
Constantly monitor and report on progress of the project to all stakeholders.
Managing client expectations through clear communications.
Take responsibility for your own continual professional development, ensuring up to date industry and technical knowledge.
Create and maintain customer specific infrastructure documentation.
Undertake all other reasonable requests.
Essential Experience:
of managing or supporting projects.
of working in a customer facing role
with working to SLAs to meet both customer and contract requirements.
as part of a wider service delivery function.
multi-site clients.
A good level of knowledge and application in:
Windows Server Technologies
Technologies
Directory
Router & VPN Technologies
of managing or supporting large scale projects.
365
Azure
Overview / Benefits:
£30,000 - £35,000 Basic Salary
£4,000 Car allowance
Excellent benefits
Hybrid Working: 1 day a week onsite.
2nd/3rd Line Support Analyst – Milton Keynes - Up to £35,000 + £4,000 Car Allowance + Excellent Benefits