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Gas Strategies
London Area, United Kingdom
Responsibilities: Support staff with hardware and software problems, servers and other systems (as required) – Windows 10, Windows 11 and Windows server 19, Mac OS (beneficial), photocopiers and printing management software. Onboarding of new starters (IT induction, access card preparation, SharePoint access, mailbox preparation, MFA, Mobile device
Job Source: Gas StrategiesHarrington Starr
London Area, United Kingdom
Desktop Support - Investment Banking London - 5 days in office Contract £27 per hour (£200 per day) You'll be working in the heart of London's Trading area with an Investment Bank. As a desktop support engineer / analyst you'll be providing 1st and 2nd line support to IT problems. Working directly with end users and gaining lots of experience and
Job Source: Harrington StarrAimtech Recruitment Ltd
London Area, United Kingdom
IT Support Analyst required to work for prestigious brand based in Central London. The role is based onsite 5 days a week and you will need to have experience of working within a fast paced environment. IT Support Analyst Requirements Comfortable being hands on with dealing with telephony, Wi-Fi, hardware, networks and general office equipment. Ab
Job Source: Aimtech Recruitment LtdTownhouse
London Area, United Kingdom
ABOUT US: Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in the UK and are driven by a passionate and disruptive team in achieving our mission. Right now, the industry is like coffee before Starbucks - and we’re on a mission to create the world’s first globa
Job Source: TownhouseSharp UK
London, England, United Kingdom
Information Technology Support Analyst London Liverpool street Permanent Salary – Negotiable dependant on experience This role will be diverse and offers an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests and incidents. This role is suited to an individual who is keen to learn and develop but
Job Source: Sharp UKTalent
England, United Kingdom
Are you looking for a new infrastructure based role? Are you confident supporting servers and systems within a public sector environment? Look no further… Principle ICT Officer Permanent Opportunity Hybrid working in the North East £37,000 - £42,000 Our public sector client, based in the North East, is looking to add another permanent member to
Job Source: TalentEligo Recruitment
London Area, United Kingdom
macOS IT Support Analyst Are you ready to dive into a dynamic role that combines tech expertise with a positive, can-do attitude? A globally leading creative agency is on the lookout for a macOS and Jamf IT Support Engineer to join their vibrant team in the heart of London! Why join? You’ll become part of a small team where you'll have the chan
Job Source: Eligo RecruitmentVertex Search
London Area, United Kingdom
Vertex Search are now looking to find a talented and driven Helpdesk Analyst for our top tier financial services client based in central London. Your Role Tech troubleshooting: Handle first line issues within a predominantly Microsoft setup, including desktop, hardware and AV support Network know-how: Tackle basic connectivity tasks to keep syste
Job Source: Vertex SearchLondon Area, United Kingdom
IT Support Manger (1 Year FTC)
Salary + Bonus
The IN Group
1 Year FTC
Hybrid working, City of London
The IT Support Manager leads the team of IT Support Technicians to provide outstanding service to our clients and is responsible for managing day-to-day operations, developing and implementing IT support processes, ensuring that our clients receive the highest quality support and ensuring the delivery of high-quality IT services that meet the needs of the business.
You will be joining The IN Group, a global organisation within the Recruitment and Talent Advisory sector with six brands within our group. You will be part of the IT Support team who are a key part of our technology team that support the wider business in ensuring IT services are managed services effectively.
Skills & Experience
Experience within an IT Support Manager position
Experience with managing an IT Support team
Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience in IT support management, including experience leading a team.
Strong technical knowledge of computer hardware, software, and networking technologies.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Experience with incident management, problem management, and change management processes.
Excellent leadership and mentorship skills, with the ability to motivate and inspire a team.
Ability to work in a fast-paced and dynamic environment
Responsibilities:
Manage a team of IT Support Technicians, providing guidance, mentorship, and training as needed.
Develop and maintain processes for incident management, problem management, change management, and other IT support activities.
Ensure that all support requests are handled promptly, efficiently, and effectively, and that client satisfaction is consistently high
Partner with the Lead IT Engineer to ensure new and changed IT services are transitioned into service effectively, business communication is effective and adoption is optimised.
Oversee the delivery of IT services (e.g. device provisioning and deprovisioning) to ensure they meet customer requirements and are delivered within agreed SLAs
Monitor and analyse metrics to evaluate the effectiveness of support processes and identify areas for improvement.
Collaborate with other departments, such as product development, to ensure that support processes are aligned with overall business objectives.
Manage budgets, vendor relationships, and other operational aspects of the IT support function.
Advocate for secure computing practices and procedures, and communicate best practices throughout the company.
Ensure that documentation and training is in place for IT support teams.
Partners with the Lead IT Engineer in building and maintaining Technology roadmaps.
What we can offer you:
We have an experienced hire model so have a mature and autonomous working environment
We take high achievers on regular international trips
We have a generous referral scheme for talent you recommend to us
Hybrid working with our flexible working policy
We have our own set of Peloton bikes
We offer free private healthcare via Vitality, eye tests, discounted gym memberships and more
Wellbeing initiatives, from yoga and martial arts to morning raves and speaker sessions
Our calendar is jam-packed with social events, from summer conferences to family parties
Wellbeing and Engagement committee
We love to give back - last year we raised £92,000 for charity through company wide Charity pledge
Information Technology Support Manager jobs in London Area, United Kingdom
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