ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Senitor Associates
Tyne and wear, England, United Kingdom
IT Service Desk Analyst - £20 – 25k – Newcastle Upon Tyne An established client of ours in the professional services sector are looking for an IT Service desk analyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the Head of IT, the successful candidate will respond to issues related to hardware, softwa
Job Source: Senitor AssociatesCareers Plus
newcastle upon tyne, england, United Kingdom
We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assista
Job Source: Careers PlusParkdean Resorts
newcastle upon tyne, england, United Kingdom
Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems. So, why Parkdean Resorts? Well, besides t
Job Source: Parkdean ResortsResponsive Engineering
Newcastle Upon Tyne
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufactu
Job Source: Responsive EngineeringEssentra PLC
Jarrow
Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to work from our Jarrow office. Occasional weekend working may be required but you will not be expected to work more than 5 days a week. We are
Job Source: Essentra PLCNorton Rose Fulbright LLP
Newcastle Upon Tyne
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and o
Job Source: Norton Rose Fulbright LLPEssentra
Jarrow, England, United Kingdom
Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to work from our Jarrow office. Occasional weekend working may be required but you will not be expected to work more than 5 days a week. We are
Job Source: EssentraSearchability®
North Shields, England, United Kingdom
Senior Service Desk Engineer Opportunity for a Senior Service Desk Engineer to join an exciting growing Managed Service Provider in North Shields. Salary between £26,000-£32,000 depending on experience plus benefits. Apply online or contact Nathan Finlay via [email protected] / 07719051887 Who we are: We are an industry leading serv
Job Source: Searchability®Newcastle Upon Tyne
Job Title: IT Services Manager
Location: Newcastle Upon Tyne
Salary: Up To £40k Per Annum
Job type: Full Time, Permanent
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement.
Here's why;
Our open and honest culture where feedback is taken on-board and acted upon
The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event
Two paid CSR days per annum that you can use towards giving something back
Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation'
Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
Flexible working policy
Relaxed dress policy
Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
Measure and monitor service management delivery against established key performance indicators.
Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents.
Manage Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements.
Manage Asset Management processes ensuring inventory is kept up to date.
Assist with the completion of internal IT tickets.
Assist with Problem Management analysis of tickets looking for trends and root causes of incidents.
Deploy and develop technical solutions using Security-by-design principles.
Work in partnership with Information Security function to maintain IT risk register and governing process.
Assist with Business Continuity ensuring recovery plans are maintained for all systems hosting critical processes.
Play a technical role in tabletop exercises and assist the business when responding to Security incidents
Develop maintenance schedules to ensure that the infrastructure is fit for purpose, and to reduce risks of system outage.
Identify potential areas of weakness in Infrastructure and implementing strategies to address risks.
Ensure that TSG are appropriately and legally licensed for all software applications in use.
Work in partnership with Information Security function to maintain TSGs Information Asset Register.
Knowledge, Skills & Experience;
Understanding Cyber Security and Security principles.
Excellent communication style, able to keep calm under pressure and defuse difficult customer situations.
An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems.
Minimum 3 years' experience in Infrastructure roles.
Strong understanding of core Microsoft technologies such as Active Directory, Office 365, MDM, Azure.
Experience of PowerShell to manage Azure/ 365.
Strong understanding of Security and best practices.
Experience of networking systems, including switching, VOIP, wireless, firewall and WAN technologies.
Familiarisation working in GDPR, ISO27001 and NIST-based environments.
Benefits;
Company bonus scheme
25 days annual leave + public holidays
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Electric Vehicle Salary Sacrifice
Perk box discounts
Paid CSR Days
Company sick pay
Income protection cover
Enhanced Maternity and Paternity pay
Home-based and hybrid opportunities
Long service benefits including increased annual leave accrued with service
Cycle to work scheme
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of: IT Helpdesk, IT Support Manager, IT Support, IT Support Technician, ICT IT Service Desk Manager, IT Systems Manager, ICT Technician, IT Systems Support, IT Technician, Information Technology may also be considered for this role.
IT Services Manager jobs in Newcastle Upon Tyne
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.