Trainee Client Support Administrator
Edinburgh
A new opportunity for an Client Support Administrator to join a IFA Practice in Edinburgh City Centre. Initial Responsibilities:
Making client Appointments
Opening and franking mail, scanning all relevant documentation to client file and updating back office system
Typing up of the Client Factfinds
Ensure client data is accurate and up to date on the back office system
Dealing with clients and providers over the telephone and email
Ensuring client files are compliant with FCA and Company guidelines
Preparation of correspondence including general letters and emails
General administrative duties such as photocopying and filing
Further Responsibilities After Training:
Sending out Letters of Authority to life companies and chase up accordingly
Issuing policy documentation
Processing withdrawal and surrender requests and chase up accordingly
Obtaining values for client reviews and preparing valuation reports
Delivering research when requested
Processing and chasing of new business, both paper based and online
Process fund switches and rebalances
Preparing incremental monies and rebalance reports from templates
Requirements:
The successful candidate will have at least one year's relevant experience within Financial Services
Experienced using Microsoft Word, Excel, Outlook and Internet Explorer is essential
Experience of Intelligent Office desirable but not essential
Experience of using Platforms and Provider websites desirable but not essential
.
Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.
Our Diversity, Equity and Inclusion Mission
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.