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Pure Resourcing Limited
London
Customer Success Manager - London Hybrid working - 2/3 Days per week in London Are you passionate about building and nurturing relationships with mortgage intermediaries, lenders, and agents? Do you thrive on providing exceptional service and support to clients, including meeting them face-to-face at their offices? Our client is leading the digital
Job Source: Pure Resourcing LimitedIntelligent Reach - a Searchspring Company
Greater London
Job Description WHO WE ARE: Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and Bangalore, Intelligent Reach/Searchspring employees are dedicated to fostering an e
Job Source: Intelligent Reach - a Searchspring CompanyDoceree
London
Job Description Doceree is the leading Global network for HCP-only programmatic messaging , reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology. We are
Job Source: DocereeAmbition Europe Limited
London
I am looking for a Customer Success Manager to join a dynamic legal tech startup, where you will be pivotal in ensuring top 100 law firms remain satisfied and engaged with their platforms. Your role will involve utilising your exceptional presentation skills, strong interpersonal capabilities, and dedication to delivering outstanding client experi
Job Source: Ambition Europe LimitedAustralasian Recruitment Company
London
CUSTOMER SUCCESS MANAGER A rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Success Manager! You will be instrumental in a growing organisation, supporting and onboarding new suppliers being responsible for obtaining all relevant information, doc
Job Source: Australasian Recruitment CompanyAnecdote
London Area, United Kingdom
To apply for this role you need to have at least 1 years' direct experience as a Customer Success Manager. If you've led a team and have worked in SaaS that's a bonus. Unfortunately, we will reject every application that doesn't meet the above criteria. Company Description Anecdote is seeking a Customer Success Manager to join our highly exp
Job Source: AnecdoteJ&C Associates Ltd
London, England, United Kingdom
Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data cent
Job Source: J&C Associates LtdFutureproof
united kingdom
Salary : £35-40K Location : Remote (GMT time zone) Start date : Immediate Why we exist Our mission is to build a future that everyone wants to live in. Why? Because if we don’t collectively work towards sustainable development then climate change, social exclusion, and public health become very real and scary for future generations. For centuri
Job Source: FutureproofLondon
Job DescriptionJob Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role to help customers better leverage their client’s technology and helping us achieve our Customer Success mission of “accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs.What you’ll do:Drive adoption and value: During the customer journey, review and diagnose adoption and utilization and based on your findings engage with customers to plan and deliver adoption and value workshops, ensuring customer employee best practices for maximum value.Ensure renewal and expansion health: Identify adoption and risk needs across the portfolio of customers. Engage with our customers to remediate challenges and risks with client’s technology and partnership. After identifying the root cause of the issue, you will build an action plan and pull in the right resources to execute that plan.Acts as the main point of contact throughout the dynamic engagement, defining a success plan with clear outcomes and ensures clear communication across Customer executives, business partners and operational resources. Delivers an exceptional customer experience with proactive communication, applying the right internal resources, and optimally using our customer engagement model to meet customer business goals. Be a trusted advisor: Share solution insights with our customers, demo new features as the get launched and explain how they can help our customers achieve more.Be a customer advocate: Build a strong relationship with our Support, Sales, Marketing, Solution Consulting and Professional Services teams and bring customer insights back into the business.What you need to succeed:Bachelor’s or Master’s Degree 5+ years of experience in post-sales account management or consulting roles in Software as a Service, Digital Marketing. Candidates with pre-sales, marketing agency background or relevant client-side experience will also be considered.Demonstrate a solid understanding of Campaign Management industry best practices. A drive for customer success and a proven record of successfully leading customer relationships and managing technical projects.Ability to understand and analyze data to spot customer risk. Strong communication and interpersonal skills. Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities. Exceptional organizational, presentation, and communication skills, both verbal and written (in English)Demonstrate passion for the role, energy, curiosity, and enthusiasm to achieve results.
Customer Success Manager jobs in London
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