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I’m recruiting for a family-run business in Torquay that is looking for an ambitious, personable and well organised individual with excellent communication skills to join their small team. This is a varied Service Administrator role covering administration, customer service and coordinating mobile engineers. It’s a great opportunity for someone who is keen to develop their skills and career, with plenty of scope for future progression within the business.

About the Company

The company has been operating for over 30 years within the building services industry and has built a strong reputation in the local area. It’s a friendly and professional business where people work closely together and take pride in what they do.

The Role

You’ll be the link between customers, engineers, suppliers and managers, helping to keep the day-to-day service operation running smoothly.

The role will include:

• Scheduling and planning the workload for mobile engineers.
• Acting as the first point of contact for customers, taking breakdown calls and arranging routine service appointments and emergency call-outs and installations.
• Inputting jobs onto Surefire, processing completed Engineer jobs and raising invoices.
• Using Xero if required (when their in-house bookkeeper is away) – training given.
• Dealing with general customer queries by phone and email.
• Maintaining accurate records of calls, emails and jobs.
• Liaising with customers, suppliers and engineers to coordinate the service operation.
• Supporting with general administration and filing.

About You

We’re looking for someone with previous administration and customer service experience who is organised, reliable and comfortable working in a busy environment.

Training & Progression

You don’t need previous experience with Xero or Surefire. Full training will be provided across all aspects of the role, giving you the opportunity to learn the systems and the wider operation of the business. As you become established in the role, you’ll have the opportunity to take on additional responsibility and become more involved in the day-to-day running of the office, with plenty of scope for future career progression.