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Hays Specialist Recruitment Limited
Birmingham
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: £16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent kn
Job Source: Hays Specialist Recruitment LimitedAdria Solutions
Coventry
Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivotal r
Job Source: Adria SolutionsInfoplus Technologies UK Limited
birmingham, england, United Kingdom
Language: Required English + French speaking associate Experience: Willingness to work in a rotational shift 24*7*365 • Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must • Good understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents
Job Source: Infoplus Technologies UK LimitedBlues Point Inc.
Coalville, England, United Kingdom
IT Service Desk Analyst Our client is looking for an IT service desk analyst to join their team based near Coalville/Ashby, Leicestershire. This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to advance within IT. The Service Desk Analyst is the ‘face’ of the IT t
Job Source: Blues Point Inc.Adria Solutions
Coventry
Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivota
Job Source: Adria SolutionsL&G Recruitment
birmingham, england, United Kingdom
Minimum 2 to 3 years of experience in handling calls Excellent Communication skills in English and French ITIL process on Incident Management and Service Request fulfilment Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues
Job Source: L&G RecruitmentPertemps Coventry
Meriden, Solihull
We have an exciting opportunity for a 1st Line Analyst (Service Desk Analyst) to join our IT Service team in Meriden, CV7. In this role, you will be part of the team which is a single point of contact for all business users and their IT needs, varying from software to hardware issues, providing support through face to face, email, chat, and phone.
Job Source: Pertemps CoventryL&G Recruitment
birmingham
Job Description Minimum 2 to 3 years of experience in handling calls Excellent Communication skills in English and French ITIL process on Incident Management and Service Request fulfilment Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues
Job Source: L&G RecruitmentUnited Kingdom
Service Desk Analyst Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand.
Working Hours: Monday to Thursday, 14:00 - 01:00
The Role: As a Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service.
Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles.
Troubleshoot and resolve software and hardware issues within SLAs.
Create and maintain knowledge articles to aid in issue resolution.
Complete service requests such as software installations and hardware setups.
Escalate complex issues to the relevant teams and coordinate external technical support when necessary.
Qualifications & Experience: Previous experience in an IT support role.
Familiarity with the client's hardware and software tools.
ITIL Foundation certification.
CompTIA A+ or equivalent certification.
Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our client offers a dynamic work environment where your skills and expertise will be valued and rewarded.
Interested? Please Click Apply Now! Service Desk Analyst
Service Desk Analyst jobs in United Kingdom
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