General Manager

General Manager

Location: Crewe

Salary: Up to £66,000 + Benefits

Hours: 37.5 per week

The Opportunity

An exciting opportunity has arisen for an experienced General Manager to lead a high-volume distribution operation supporting both retail and eCommerce channels. Reporting to the Group Supply Chain Director, this role holds full responsibility for the operational, financial, and people performance of a large-scale distribution centre.

This position requires a commercially astute and energetic leader who thrives in a fast-paced environment, can drive operational excellence, and has the ambition to challenge the status quo. The successful candidate will play a key role in shaping future operational strategies while creating a culture focused on safety, engagement, continuous improvement, and service excellence.

Key Responsibilities

Operational Leadership

Provide strategic and operational leadership across a 200,000 sq. ft. distribution centre, overseeing warehouse, transport, fleet, and trunking activities.

Create and deliver operational plans covering volume forecasts, labour requirements, service performance, and site efficiency.

Champion Health & Safety standards, ensuring a safe and compliant working environment for all colleagues.

Drive continuous improvement initiatives through effective use of operational data, analytics, and performance metrics.

Lead projects focused on operational efficiencies, including warehouse layout optimisation, process improvements, and productivity enhancements.

Contribute to the development of future site capabilities and wider transport network improvements.

Commercial & Financial Management

Take ownership of the site P&L, budgets, overheads, and cost performance.

Identify and implement opportunities to improve productivity and reduce operating costs.

Balance commercial objectives with exceptional customer service standards.

Establish and maintain robust operational controls to deliver high levels of accuracy, quality, and service performance.

People Leadership

Lead, coach, and develop a large operational leadership team and wider workforce.

Build a high-performance culture centred around accountability, engagement, and recognition.

Strengthen organisational capability through talent development, succession planning, and leadership coaching.

Foster an inclusive and collaborative working environment that values wellbeing, communication, and div...