Workshop Controller

We are currently seeking an experienced Workshop Controller to join our reputable client's prestige main dealership located in Heathrow.

This Workshop Controller role offers an excellent opportunity for a motivated automotive professional to lead a busy workshop team, optimise operational efficiency, and ensure high standards of customer service. Our client is committed to supporting their team with ongoing professional development and comprehensive benefits.

Benefits:

* Salary up to £50,000 per annum, dependent on experience

* Bonus opportunities based on workshop performance

* 23 days holiday plus bank holidays and your birthday off

* Manufacturer training programmes and continuous professional development

* Auto-enrolment pension scheme

* Additional day off for your birthday

* Health and wellbeing benefits, including Employee Assistance Programmes

* Recognition schemes and career progression pathways

* Supportive, team-oriented working environment

Duties:

* Oversee daily workshop operations including load management and capacity planning to maximise productivity

* Allocate work effectively according to technician skills and workload as the Workshop Controller

* Monitor and improve workshop efficiency and utilisation during each shift

* Lead, motivate, and develop technicians through coaching and performance management

* Manage workflow to ensure smooth job progression and minimise delays

* Maintain high service quality standards and customer satisfaction

* Ensure compliance with manufacturer standards, warranty procedures, and health and safety regulations as the Workshop Controller

* Foster a culture of continuous improvement and accountability within the workshop

* Build strong working relationships with the service team to optimise customer experience

Requirements:

* Proven experience as a Workshop Controller within a franchised dealership environment

* Demonstrable record of improving workshop productivity and efficiency

* Strong understanding of workshop planning, labour management, and workflow optimisation

* Excellent organisational, communication, and leadership skills

* Ability to motivate and influence a team of technicians

* Knowledge of warranty processes and manufacturer systems is desirable

* Previous management or leadership qualifications are advantageous

* Customer-focused approach with strong commercial awareness

If y...