Security Manager

We are seeking a highly capable and experienced Security Operations Manager to lead the day-to-day delivery of security operations at a flagship shopping centre in the East Midlands. This is a pivotal role responsible for ensuring a safe, secure, and welcoming environment for all visitors, tenants, and stakeholders.

The successful candidate will be a strong operational leader with proven experience managing large teams, delivering high standards of security, and supporting strategic and business continuity objectives.

YOUR RESPONSIBILITIES...

• Oversee the daily delivery of all security operations across the centre
• Ensure effective deployment of security personnel and resources
• Maintain a safe and secure environment for customers, retailers, and staff
• Monitor and continuously improve operational performance standards
• Lead on emergency planning and response procedures
• Act as a key point of contact during incidents and major events
• Support and test business continuity and disaster recovery plans
• Provide line management to Operational Team Leaders and Control Room Supervisors
• Lead, motivate, and develop a large, multi-disciplinary security team
• Conduct performance reviews, coaching, and succession planning
• Foster a positive, inclusive, and high-performance team culture
• Identify training needs and ensure all staff are fully trained and compliant
• Deliver and support ongoing development programmes
• Ensure adherence to SIA licensing requirements and industry best practice
• Oversee control room operations, including CCTV monitoring and incident response
• Ensure compliance with relevant legislation and data protection requirements
• Maintain integrity, confidentiality, and proper use of surveillance systems
• Manage third-party security contracts and external service providers
• Build strong relationships with retailers, local authorities, and emergency services
• Act as a key liaison for all security-related matters
• Ensure full compliance with health & safety legislation and site policies
• Conduct risk assessments and ensure mitigation measures are implemented
• Promote a strong safety culture across the team
• Deliver a customer-first approach to security operations
• Ensure all interactions with the public and stakeholders reflect professionalism and care
• Support a welcoming and inclusive environment within the centre
• Contribute to the development and delivery of security strategies
• Support long-term planning, risk management, and resilience initiatives
• Drive continuous improvement and innovation within the security function

ESSENTIAL SKILLS AND QUALITIES...

• Proven experience in a senior security operations role, ideally within a retail or high-footfall environment
• Demonstrated experience managing and developing large teams
• Strong knowledge of security operations, including CCTV systems
• Valid SIA Licence (essential)
• Solid understanding of health & safety, compliance, and risk management
• Experience in emergency planning and incident management
• Knowledge of business continuity and disaster recovery principles
• Understanding of data protection and information security requirements
• Excellent leadership, communication, and stakeholder management skills
• Strong customer service ethos with the ability to engage with diverse audiences

ABOUT YOU...

• Professional, confident, and resilient under pressure
• Proactive and solutions-focused
• High attention to detail and integrity
• Strong decision-making and problem-solving abilities
• Committed to continuous improvement and excellence

WHATS ON OFFER...

• Opportunity to work at a prestigious, high-profile retail destination
• A leadership role with real impact on safety and customer experience
• Ongoing professional development and career progression