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  • Sutton

    Call Agent - Shift Work £23,442 Four days on Four days off Wallington Town Centre (Parking available) Purpose of This Position: To ensure that information is passed from the public to the relevant agency accurately and securely. Main Responsibilities: Record information from members of the public via the telephone or other relevant medium. Question

  • Walsall

    Customer Service Advisor £10.42 per hour Must be full flexible Monday to Sunday 6am-11.30pm Full time – 35 hours per week Based in Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK's biggest and most well-recognised companies oper

  • Manchester

    £10.42 per hour Must be fully flexible Monday to Sunday 6am-11.30pm 35 hours per week with optional overtime Based in Manchester (Media City) We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK's biggest and most well-recognis

  • Glasgow

    Want to work for an accredited Real Living Wage employer earning a base salary of £22,672.00 per year? Call Centre Advisor Location: Glasgow Salary: £10.90 per hour moving to £12 per hour in April in line with the living wage. Who we are We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provisio

  • Chester

    Call Centre Agent - No Experienced Required £22,000 - Plus Uncapped Commission - OTE £400 - £500 Min Per Month (This will be pro rata'd if you are not looking to do full time) Chester Permanent Hours: Full Time - Monday to Saturday - 37.5 hours (5 days out of 6) or Part time - 16hrs Minimum (pick the days you work Monday to Saturday) NOTE: Operati

  • Dunstable

    Job Description Uncapped Commission | OTE up to £40,000 | Strong Career Progression Are you a sales professional with a hunger for growth or do you have proven success as a Call Centre Agent with a burning desire to climb higher? If you have passion for sales and building customer relationships, then this opportunity is tailor-made for you.

  • Sutton

    Customer Service Executive - £23,000-£24,000 Kenneth Brian Associates are working with a well known organisation based in Sutton, who are looking for Contact Centre Agents to join their buzzy team! This is very different to the average Contact Centre role; you will be handling incoming calls and taking information, asking questions to ensure high q

  • Wilmslow

    My client is recruiting for a long term temporary Customer service advisor to joint the team.This is a Hybrid role within a busy office based in wilmslow. The role will include around 50% telephony and 50% admin work on a rota basis. Please Note: It is required that workers do a minimum of one day in the office weekly (usually a Wednesday) Hours a

  • Leeds

    Call Centre Executive Full-Time Permanent Monday - Friday Hybrid - 3 Days office / 2 Days home £23,000 - £24,000 per annum plus bonuses of £2500 - £5000 per annum Life Insurance, private medical insurance, up to 38 Days holiday and a number of other perks Join Our Client's Dynamic Team and Make a Difference! About Our Client: Our client is a rapid

  • Manchester

    Job Title : Customer Representative/Call Handler Location : Manchester City Centre Salary : Up to £25,000 per annum - Depending on experience Type of Employment : Full Time - Office based Working Hours : Monday to Friday, 9:00 AM to 5:30 PM, work 1 in 4 Saturdays CALL HANDLING EXPERIENCE NOT NECCESSARY. AS LONG AS YOU HAVE CUSTOMER SERVICE EXPERIEN

  • Liverpool

    Swift Placements are recruiting for a well established law firm based in Liverpool. Due to continual growth they are now looking to recruit a Call Centre Coack to work alongside the wider training team. Offering a competitive salary and lots of fantastic benefits this would suit an experienced candidate looking to develop long term. Job Role: Suppo

  • Wallington

    We are looking for experienced Call Centre Agents to join a friendly team in a busy contact centre based in Wallington. Providing a calm and professional service, you will respond to members of the public either facing difficult situations or needing advice and guidance, sometimes being required to respond quickly and efficiently. You will need to

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  • Leicester

    Job Description: Call centre agent  Location: Leicester Salary: £24-£25k D.O.E (and when you hit your targets, earn a minimum of £50k per annum (Uncapped). Hours: Monday-Friday The Role Are you ready to take your career to the next level in the exciting world of account management? We're seeking a dynamic and motivated individual to join our t

  • Leicester

    Call Centre Advisor Leicester £22,000 - £23,700 Are you a tenacious individual with a background in customer service? Do you have experience handling a large amount of inbound calls? Would you like to join a team who provide great training and a supportive atmosphere? The Company: ER Recruitment are working with our client who are seeking passionat

  • Thame

    CALL CENTRE AGENT position - THAME - 39 HOURS A WEEK - £13.20 p/h TEMP TO PERM Monday - Friday 8-5pm Fully office based Telephone/Customer service experience preffered. I am currently recruiting on behalf of a leading construction company in the recruiting of a Call Centre Agent for their office in Thame. We are not looking for someone with previou

  • Cardiff

    CALL CENTRE MANAGER CARDIFF/HYBRID (4 days a week in the office) £50,000 + £5,000 bonus + Company Car A worldwide distributor of products, services and supplies for the healthcare sector is looking for a Call Centre Manager to join their supportive team, joining the technical side of the business. You will be responsible for managing the custom

  • Enniskillen

    £ £10.42 per hour, Inc benefits

    Call Centre Sales Agent An opportunity has arisen for a Call Centre Sales Agent to join a leading organisation, providing excellent customer service to all customers (inbound and outbound). This is a Full-Time, Temporary Position – with the opportunity of being made Permanent. Working hours: Monday to Friday – 9am-5.30pm This is a fully remote role

  • Glasgow, United Kingdom

    £ £10.90 plus bonuses

    Huntswood are looking for call centre agents to join our ever- expanding team. If you have a passion for customer service and are looking for a new challenge in the new year then Huntswood may be the right fit for you. Start Date: January 2024 Salary: £10.90 per hour plus bonus Location: Glasgow City Centre Office (Option to work Hybrid in the fut

  • Littlehampton

    Call Centre Manager £50,000 - £60,000 Littlehampton The purpose of this Call Centre Manager role is to lead the customer service department to ensure KPIs are achieved and to embed a culture of high performing teams delivering an unrivalled customer experience Duties for this Call Centre Manager role This Call Centre Manager role will be running

  • Enniskillen

    Call Centre Sales Agent An opportunity has arisen for a Call Centre Sales Agent to join a leading organisation, providing excellent customer service to all customers (inbound and outbound). This is a Full-Time, Temporary Position – with the opportunity of being made Permanent. Working hours: Monday to Friday – 9am-5.30pm This is a fully remote role

  • Norwich

    Call Centre Agent (permanent) - £18-£45K on target earnings. Help protect the planet, save customers money and earn great pay! 4 day week, Monday to Thursday - No previous experience needed as full paid training given Earn excellent pay, help protect the environment and save customers money at the same time - that is one fantastic combination! We a

  • Wallington

    Call Agent - Shift Work £23,442 Four days on Four days off Wallington Town Centre (Parking available) Purpose of This Position: To ensure that information is passed from the public to the relevant agency accurately and securely. Main Responsibilities: Record information from members of the public via the telephone or other relevant medium. Question

  • Enniskillen

    Call Centre Sales Agent An opportunity has arisen for a Call Centre Sales Agent to join a leading organisation, providing excellent customer service to all customers (inbound and outbound). This is a Full-Time, Temporary Position – with the opportunity of being made Permanent. Working hours: Monday to Friday – 9am-5.30pm This is a fully remote role

  • Milton Keynes

    Job Title: Call Centre Agent Location: Milton Keynes (Caldecotte Lake Business Park) Pay rate: £12.00 per hour (overtime available at 1.5x rate) Shift pattern: 7 hours per day, Monday to Friday, between 8am and 8pm Contract: 12 months (rolling contracts) My client is a leading global financial institution that delivers a broad range of financial se

Top

Call Centre

The call centre operator is becoming a but like the old office receptionist in that they are the first point of contact for 21st-century customers or business associates. You may deal with complaints, give out advice or deal with claims.

Who can I work for?

There are now hundreds upon hundreds of call centres in the UK, including the big boys such as Direct Line, First Direct, Barclaycard and TSB. If you are interested in working for a specific company, check their websites as they will have a section dedicated to job opportunities.

Where and when can I work?

In an office with several other call operators, working 40 hours a week in shifts. Unsociable hours will occur with 24-hour helplines.

What attributes are needed?

Resilience and patience… bags of patience. A friendly, easy-going personality, an easy-to-understand voice as free as possible of tension. Good computer skills. An ability to remain level headed and polite when dealing with abusive callers. An ordered mind. Plenty of stamina and the ability to work and concentrate for long periods.

What can I earn?

Typically £10K-£15K a year. Team leaders and/or supervisors can hope to earn up to £25K and call centre managers can earn more than £30K.

What are the benefits?

Several opportunities to work part-time to fit around family requirements. If you are a night owl, you might be able to get nights-only shifts that will guarantee you more money than you would normally get for anti-social hours.

Are there chances of promotion?

Yes. You could become a call centre supervisor and/or team leader or even a call centre manager, who is charged with taking responsibility for the entire operation.

What will I be responsible for?

  • Recording technical faults
  • Providing callers with product advice
  • Receiving and logging customer complaints
  • Remaining calm, responsible and polite in the face of sometimes dissatisfied and/or abusive customers - many of whom might have been hanging on the telephone for lengthy spells through no fault of your own. It is even more important to keep calm because many calls will probably be monitored by management
  • Basic admin duties during periods of low call volumes, so you're never left twiddling your thumbs

What qualifications do I need?

None usually. But a good set of GCSEs, especially English, can do you no harm. Colleges run a BTEC in Introduction to Contact Centres.

Do I need any experience?

Not really. A customer service history would be beneficial, but in-house training is provided, especially where further specialist qualifications may be needed when working on technical helplines.