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The Caraires Consultancy
Upper Bruntingthorpe
Monday to Friday between 8.00am – 5.30pm (40 hour week) up to £35,000 per annum (depending on experience) Permanent The role of Customer Service Team Leader requires you to provide excellent and inspirational leadership to the client experience team. You must have the ability to drive and increase performance by taking a strong customer focus app
Job Source: The Caraires ConsultancyThe Caraires Consultancy
Lutterworth
Monday to Friday between 8.00am 5.30pm (40 hour week) Temp to perm up to £35,000 per annum (depending on experience) Are you a confident leader with a passion for delivering exceptional client experiences? Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team. If
Job Source: The Caraires ConsultancyThe Caraires Consultancy
Upper Bruntingthorpe
Monday to Friday between 8.00am – 5.30pm (40 hour week) Temp to perm upto £35,000 per annum (depending on experience) Are you a confident leader with a passion for delivering exceptional client experiences? Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team. If you
Job Source: The Caraires ConsultancyMacildowie Recruitment and Retention
United Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Team Leader working for a business based in Wigston, Leicester. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.This is a permanent full time position which offers hybrid wo
Job Source: Macildowie Recruitment and RetentionTeqniq Limited
Leamington Spa, ENG, United Kingdom
Teqniq is searching for a *Customer Service Team Leader *to work in the public sector. 37 hours per week. 3 months contract. 08:45-17:15 *Job Description:* Take ownership of all service area complaints, service enquiries and relevant freedom of information requests. Coordinate and ensure a full response in consultation with colleagues, and in
Job Source: Teqniq LimitedCo-op
Long Buckby
Job Description Closing date: 14-05-2024 Customer Team Leader Location: High Street, Long Buckby, NN6 7RE Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be di
Job Source: Co-opInteraction Recruitment
Coalville
Customer Services Leader Full-Time - Permanent Hours: Monday to Thursday 8.30am to 5.00pm / Early finish Fridays. Basic Salary: £30,000.00 to £35,000.00 Per Annum plus Annual Bonus Location: Coalville, Leicestershire Benefits: BUPA Healthcare, Life Assurance, Pension Contribution, Death in Service, up to 28 days annual leave entitlement PLUS Ba
Job Source: Interaction RecruitmentForde Recruitment Ltd
Lutterworth
Forde Recruitment are currently recruiting for a Customer Experience Team Leader on behalf of our client, An evolving global automotive business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. The Role This role requires you to provide excellent
Job Source: Forde Recruitment LtdLutterworth
Monday to Friday between 8.00am - 5.30pm (40 hour week) up to £35,000 per annum (depending on experience) Permanent
The role of Customer Service Team Leader requires you to provide excellent and inspirational leadership to the client experience team.
You must have the ability to drive and increase performance by taking a strong customer focus approach and make sure that all the department SLA’s are met or exceeded.
Key Responsibilities:
As the Customer Service Team Leader, you will play a pivotal role in ensuring the success of our client experience team and enhancing overall client satisfaction.
The Customer Service Team Leader will be responsible for managing the day-to-day delivery of the customer experience team, ensuring a consistent high standard of customer services.
Provide excellent leadership to the Client Experience Team and foster a positive, collaborative, and high-performance culture.
Carrying out 121’s and disciplinaries.
Coach and develop team members, supporting personal development.
Create a culture within your team that is consistent with the clients values and principles.
Engage and motivate team members to exceed expectations and contribute to a positive workplace environment.
Working closely with other departments including marketing and business services.
Provide support to resolve everything swiftly and professionally.
Report writing.
Skills and experience:
Proven leadership experience in a client-facing role
Highly motivated
Happy to contribute new ideas, procedures and processes
Strong ability to drive performance through a customer-centric approach.
Excellent communication and interpersonal skills.
Proven track record of meeting or exceeding SLA's and quality standards.
Ability to inspire and motivate a diverse team to achieve common goals.
Interested?
If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. To view our Privacy policy please see our website
Working through Caraires...
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work.
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The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.
Customer Service Team Leader jobs in Lutterworth
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