Credit Controller

Sewell Wallis are recruiting for a Credit Controller for a growing, people-centric organisation in Sheffield, South Yorkshire. You'll be responsible for managing a portfolio of customer accounts, ensuring outstanding debts are collected in a timely and professional manner while delivering excellent customer service. Working closely with internal teams and external customers, you'll resolve payment queries, investigate complex discrepancies and help maintain healthy cash flow, enabling us to continue making a difference in communities across the country. This is a contract role, to cover 3 months, until December2026; therefore, you'll need to be available immediately to cover this brief.

What will you be doing?

• Manage a portfolio of customer accounts, ensuring outstanding debts are collected promptly while delivering a high standard of customer service.
• Investigate and resolve payment queries, disputed invoices, deductions and account discrepancies, maintaining accurate customer records throughout.
• Process and allocate customer payments, manage refunds, review accounts on credit hold and support cash reconciliation activities to ensure accurate financial records.
• Monitor shared inboxes and customer portals, responding to queries within agreed service levels and ensuring monthly processing deadlines are achieved.
• Work collaboratively within the Credit Control team, maintaining GDPR and confidentiality standards while supporting shared projects and other duties as required.

What skills are we looking for?

• Experience working in an accounts receivable and/or credit controller role
• Comfortable managing large and complex data sets with lots of transactions
• Experience with Microsoft Dynamics and Microsoft Office software would be beneficial
• Detail orientated with good attention to detail
• Confident communicator, both verbal and written

What's on offer?

• Competitive salary of £27,200
• Competitive pension scheme
• 33 days holiday (inclusive of bank holidays)
• Hybrid, Flexible working
• Cycle to work scheme, Electric Vehicle Scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support
• Hybrid working - 3 days on site