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Customer Service Adviser - German Speaking

Shipley

Role Purpose:

To provide an excellent level of customer service to our German Sportsshoes.com customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.)

A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:

Technical Competencies:

Ability to converse, comprehend and communicate fluently in German.

Management of the relevant Amazon and Website channels.

Ability to produce minor translation work.

Product knowledge

Good levels of numeracy and literacy skills

Excellent communication skills via email and on the phone

Confident PC user with the ability to work with new systems

An excellent understanding of the highest standards of customer care

Behavioural Competencies:

To ensure the best Customer Care experience is given to all customers

Be passionate about being the best you can be and want to achieve targets

To ensure that queries are responded to within our agreed response time

Genuine passion for speaking to customers, answering queries and a clear communicator

To achieve KPI’s whilst maintaining excellent quality

Flexible for both the Company and customers

Organised

Professional

Resilient under pressure

Team focused

Able to build rapport and empathise with customers

There will be a requirement to process work in English (emails) to support the UK Customer Service Team.

Shift patterns:

Weekday hours 9am-6pm or 7am-4pm

Working Saturday 9-5 on a rota basis

Extra hours when required especially in the peak period (November- February)

Line Manager - Customer Service Manager

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