AV Engineer

We’re supporting a large-scale UK rollout of Microsoft Teams Rooms, covering 190+ meeting spaces nationwide. As part of this programme, we’re hiring multiple AV Engineers across field installation and remote support functions.

This is an excellent opportunity to work on a high-profile, standardised Teams Rooms deployment using leading video conferencing technology.

Field AV Engineer (Installation & Commissioning)

What you’ll be doing:

• Installing and commissioning Microsoft Teams Rooms on customer sites
• Fixing, upgrading, and replacing existing video conferencing systems
• Working with Teams-certified hardware (e.g. Poly, Yealink)
• Testing, configuring, and handing over fully operational meeting rooms
• Travelling to client locations across your region

What we’re looking for

• Hands‑on experience with Microsoft Teams Rooms
• Manufacturer accreditation (Poly, Yealink or similar) preferred
• Familiarity with AV industry standards (e.g. AXIVA) a bonus
• Comfortable working independently on live customer sites

Location: UK‑based - travel to client sites

Roles available in North and South UK to support regional coverage

What you’ll be doing:

• Providing remote support for Microsoft Teams Rooms environments
• Dialling into systems to diagnose and resolve issues
• Logging and managing tickets and incidents
• Performing firmware updates and remote maintenance
• Escalating issues to field engineers where required

What we’re looking for:

• AV or VC support experience (remote or service desk based)
• Experience supporting Poly / Yealink or similar platforms
• Confident with ticketing systems and customer support workflows
• Clear communicator with a methodical, problem‑solving mindset

Location: UK‑based - Ideally London / South East for collaboration and coverage

Ideal Background across both roles:

• Microsoft Teams Rooms installation or support experience
• Teams‑certified VC hardware exposure
• AV, Unified Communications, or collaboration technology background

If you have experience with Microsoft Teams Rooms and enterprise AV environments, we’d love to hear from you. Apply today or reach out to Charlotte at ICP Search.