Shift Operations Manager

As a Shift Operations Manager, you’ll play an important part in making sure our operations run smoothly, safely and efficiently. Leading a team during your shift, you’ll help deliver great service, maintain high standards and make sure we have the right people and processes in place to meet our operational goals.

You’ll be responsible for coordinating day-to-day activity, supporting colleagues and keeping things moving when priorities change. From monitoring performance and managing resources to resolving issues and communicating with wider teams, you’ll help create an operation that our customers and colleagues can rely on.

Every shift will bring something different, so you’ll need to be organised, calm under pressure and confident making decisions. You’ll take pride in creating a positive working environment, helping your team perform at their best and ensuring that health, safety and operational standards are always maintained.

What we’re dreaming of seeing:

We’re looking for a Shift Operations Manager who enjoys leading people and getting things done. You’ll be confident managing a busy shift, setting clear expectations and supporting your team to deliver against service, quality and productivity targets.

Ideally, you’ll have experience in an operations, retail, logistics, distribution, manufacturing, hospitality or customer-focused environment, with previous responsibility for supervising or managing a team. You’ll be comfortable working with performance data, identifying opportunities to improve and taking action when standards or targets are not being met.

You’ll need excellent communication skills and the ability to build strong working relationships with colleagues across the business. You’ll be practical, resilient and confident dealing with challenges, while keeping your team informed and motivated throughout the shift.

Experience of workforce planning, stock or resource management, health and safety procedures and continuous improvement would be useful. Most importantly, you’ll have a ‘can do’ attitude, a hands-on approach and a genuine interest in helping people and operations succeed.

Helping every shift run smoothly

Our operations teams are at the heart of delivering a great experience for our customers and colleagues. As a Shift Operations Manager, you’ll help bring people together, coordinate activity and ...