Customer Service Advisor

Customer Service Advisor

Dinnington

£13.23 per hour

Monday-Friday

Temporary Ongoing

Immediate Start

Want a customer service role where you're actually helping to keep things running safely? We're looking for a Customer Service Advisor to join a busy team supporting customers and engineers.

What's in it for you?

£13.23 per hour

Monday to Friday - no weekend working

Immediate start available

Temporary ongoing contract

Full-time hours

The opportunity to gain experience within the fire and security services sector

A varied role where you'll work closely with customers and field-based engineers

You'll be at the heart of the operation, helping customers with enquiries, coordinating engineer visits, following up on outstanding issues and making sure problems are dealt with quickly and professionally.

If you're organised, confident on the phone and good at keeping calm when things get busy, we'd love to hear from you.

What will you be doing?

Handling inbound calls and emails from customers regarding services, appointments, faults and general enquiries

Supporting engineers in the field by coordinating visits, passing on information and helping resolve customer issues

Booking, rearranging and confirming engineer appointments

Dealing with potentially urgent or time-sensitive issues calmly and ensuring they are escalated appropriately

Accurately updating customer records, job information and communications on internal systems

Chasing outstanding jobs, engineer updates and customer queries to make sure nothing gets missed

Handling frustrated customers professionally, listening to their concerns and taking ownership of finding a solution

Working closely with engineers, account handlers and internal teams to keep jobs moving

Learning the company's products, services, procedures and industry requirements

What are we looking for?

We're looking for someone who is customer-focused, organised and confident dealing with people.

You might already have experience as a:

Customer Service Advisor

Contact Centre Advisor

Helpdesk A...