Pembrook Resourcing Careers
Exeter / Global
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Exeter / Global
Service Advisor
Location: Exeter
Salary: £30,000 – £33,000 Basic | £34,000 – £38,000 OTE
Hours: Monday–Friday + Saturday rota
The Role
We are recruiting for an experienced Service Advisor to join a busy and well-established dealership in Exeter.
You’ll be the main point of contact for customers, ensuring a smooth and professional aftersales experience while supporting the workshop in maintaining efficiency and productivity.
Key Responsibilities
Booking in vehicles for service, MOT, and repair work
Providing accurate estimates and gaining customer approval
Keeping customers updated on vehicle progress and costs
Upselling additional work, services, and products
Liaising with the workshop and technicians
Managing invoices and ensuring all paperwork is completed accurately
Delivering high levels of customer service and satisfaction (CSI)
Requirements
Previous experience as a Service Advisor
Strong communication and customer service skills
Good sales and upselling ability
Organised and able to work in a fast-paced environment
Experience with systems like Kerridge / Pinnacle (desirable)
Full UK driving licence
Package & Benefits
£30k–£33k basic depending on experience
Realistic OTE up to £38k
Bonus scheme (monthly + CSI-based)
Manufacturer training
Career progression opportunities
Pension & staff discounts
Progression
Senior Service Advisor
Service Team Leader
Aftersales / Service Manager
...
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